Associate Multifamily Researcher

CoStar • Richmond, VA

10d • Onsite

About The Position

CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. CoStar delivers real-time, verified commercial real estate data that helps clients confidently spot great opportunities and make smart choices ahead of competitors. By combining the power of CoStar’s independent research organization – the industry’s largest – with global data delivery, software, and application solutions, clients can act on opportunities with confidence. Apartments.com is the nation’s #1 rental marketplace for owners, property managers and consumers. Apartments.com is the network that millions of renters every year rely on to find their new place, and is continuing to grow our industry-leading sales force. We provide apartment Property Managers and Owners with a platform to market their property listings and the industry’s most comprehensive virtual tools to attract the most and highest-quality renters. The Apartments.com Network includes Apartments.com, ForRent.com, ApartmentFinder.com, ApartmentHomeLiving.com, and eight other leading rental sites. Our suite of services includes digital advertising, social and reputation management, and market analytic solutions which delivers innovative tools for our customers. Learn more about Apartments.com.

Requirements

• Bachelor's Degree required from an accredited, not for profit University or College
• A track record of commitment to prior employers
• 8+ months experience in a customer service environment
• Microsoft Excel 365 experience is required
• Flexibility to work shifts aligned with ET, CT, MT, and PT time zones
• Evidence of strong academic performance in college

Nice To Haves

• Natural curiosity, persistence, and ability to conduct thorough investigative research
• Proven success performing to metrics or key performance indicators (KPI)
• Experience communicating with external clients by phone with an ability to resolve customer inquiries in a timely manner with a high degree of customer service
• Proven ability to collaborate and communicate effectively with internal business partners
• Possess strong time management skills and experience managing multiple tasks in a fast-paced environment
• Experience working independently and as part of a team
• Demonstrate knowledge of and/or experience within the commercial real estate industry
• Ability to adjust and adapt to changing priorities at a high growth company
• 8+ months experience in a customer service environment
• Ability to develop and grow client relationships by conducting effective interviews with commercial real estate professionals, resulting in database updates
• Customer-focused approach to tasks, including a drive towards building effective client partnerships
• Experience and demonstrated proficiency with Excel that includes the ability to manipulate data, filter and develop basic formulas. All qualified candidates will be given an assessment to determine their knowledge of Microsoft 365.
• Evidence of strong academic performance in college

Responsibilities

• Primary responsibility is to contact owners and managers of multifamily properties to ensure occupancy and effective rents are up to date, accurate, and complete
• Build and maintain mutually beneficial relationships by conducting daily interviews with multifamily real estate professionals to obtain real-time property data including the number of units, model mix, rental rates, concessions, images, contacts, overall building details, and other data as required
• Ensure data quality and identify opportunities for data enhancement
• Capture and enter data accurately while understanding how the information contributes to providing marketplace transparency
• Promote the advantages of utilizing our suite of products to make informed business decisions and maximize marketing exposure
• Find and maintain accurate data for all multifamily properties throughout the complete construction lifecycle
• Review market publications and social media to stay abreast of current commercial real estate activity, capturing breaking news as identified
• Function as a CoStar product ambassador by demonstrating product knowledge of CoStar and Apartments.com
• Partner with CoStar sales organization to effectively on-board clients and provide additional product training as needed to solve their business needs
• Provide world-class customer service to all clients with a heavy emphasis on personal attention
• Research and compile a complete profile of commercial real estate owners, to include key contacts and portfolio of properties owned, developed, and managed.

Benefits

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Virtual and in person mental health counseling services for individuals and family
• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• Access to CoStar Group’s Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level