Associate Member Services Analyst

Worker's Compensation Insurance Rating Bureau•San Francisco, CA

2d•$0 - $63,000•Hybrid

About The Position

The Workers' Compensation Insurance Rating Bureau of California (WCIRB) is a private, nonprofit association comprised of all companies licensed to transact workers' compensation insurance in California. The WCIRB is funded primarily by membership fees and assessments, not state money, and is a stable, proven leader in the workers' compensation insurance industry nationwide. The WCIRB performs functions to accurately measure the cost of workers' compensation benefits and ensure a healthy system. The company employs approximately 175 people with an average tenure of over 10 years and is committed to fostering a healthy, safe, and diverse work environment. This is a hybrid position requiring approximately 40% of work time to be spent at the home office in San Francisco, California.

Requirements

High school diploma required.
Excellent analytical, communication and interpersonal skills.
Excellent time manager with ability to meet deadlines and meet department performance requirements.
Exhibits customer-centric mentality, focusing on adding value to our member insurers and other customers, providing clear explanations regarding complex issues and answering questions in a professional manner.
Must be able to multi-task and pay close attention to the details.
Experience in a customer-facing role.

Nice To Haves

Bachelor’s degree or equivalent work experience preferred.

Responsibilities

Ensuring the accuracy of workers’ compensation policy and loss data.
Accurate calculation and timely publication of experience modifications for eligible employers in California.
Assisting insurers in complying with California Insurance Commissioner’s regulations regarding data reporting, experience rating, and ownership.
Completing a training program with coaching and mentorship.
Reviewing policy and unit statistical report (USR) data for accuracy to ensure WCIRB core responsibilities and services are not negatively impacted.
Following department procedures for reviewing and processing policy and USR audit errors.
Timely review and resolution of insurer responses to audit errors.
Providing verbal and written coaching and guidance to data reporters to resolve systemic data reporting issues and improve data quality.
Collaborating with team members, leadership, and other internal stakeholders to identify and resolve customer data reporting issues.
Performing analytical research to determine proper ownership and combinability of entities.
Taking requisite steps to ensure experience modifications are applied correctly to all impacted policies following ownership decision.
Reviewing policy information to identify potential lapses or overlapping insurance coverage and initiating communication with insurers to resolve.
Identifying and timely reporting system issues.
Collaborating with internal stakeholders to document and implement fixes for resolution.
Participating in special projects or tasks as assigned by management.