Entry Level -Associate Member Relationship Specialist (Part-time Teller 1) Montclair

Arrowhead Credit Union Careers•Montclair, CA

17h•Onsite

About The Position

We are looking for Customer Service Superstars to join our Team! An Associate Member Relationship Specialist (Teller 1) provides exceptional face-to-face member service in our branch locations. This opportunity is ideal if you are excited about providing amazing service to our members and the community, looking for a position that will establish and grow your career, interested in learning how to open financial memberships and assist with loan requests, and passionate about financial education and finding solutions. No aggressive sales goals – our focus is serving Members.

Requirements

Entry-level position
Warm, caring, friendly demeanor
Passionate about providing excellent service
Looking for career development
Ability to open financial memberships
Ability to assist with loan requests
Passionate about financial education and finding solutions
Ability to use Service Standards in every work-related interaction
Ability to meet the goals of the department and the Credit Union
Ability to use a positive and professional tone
Ability to assist members and team members accurately, thoroughly, and efficiently
Ability to maintain consistent and friendly service
Ability to use organizational tools and techniques to complete tasks on time
Ability to successfully manage multiple competing priorities simultaneously
Ability to positively identify individuals
Ability to negotiate checks
Ability to receive deposits
Ability to handle card services
Ability to assist with member research and problem resolution
Ability to accurately complete member service requests
Attention to data accuracy, policies and procedures, cash management and balancing, and branch safety/security routines
Ability to work within given limits and authority
Ability to proactively seek supervisory assistance as needed
Ability to promote credit union products and services
Ability to actively refer members to credit union partners as appropriate
Ability to conceptualize and proactively solve problems in pursuit of exemplary service to members, teammates, and the organization
Willingness to make decisions that result in positive member outcomes
Ability to learn quickly and efficiently
Assertiveness in personal development
Ability to complete all learning events and academies on schedule
Ability to effectively communicate with mentors and leaders
Ability to achieve learning objectives
Ability to actively participate in organizational projects and promotions
Ability to develop a thorough knowledge of credit union products, services, rates, and partnerships
Ability to suggest and participate in credit union community service opportunities and events
Ability to maintain a working knowledge of Bank Secrecy Act (BSA), Anti-Money Laundering (AML) and Office of Foreign Asset Controls (OFAC)
Ability to comply with all laws and regulations applicable to area of responsibility
Regular and predictable attendance and punctuality

Nice To Haves

Live in the Montclair area

Responsibilities

Personally, provides exceptional member service; uses Service Standards in every work-related interaction.
Actively participates in meeting the goals of the department and the Credit Union.
Provides excellent service by using a positive and professional tone to assist members and team members accurately, thoroughly, and as efficiently as possible while maintaining consistent and friendly service.
Uses organizational tools and techniques to complete tasks on time and successfully manage multiple competing priorities simultaneously.
Assists members with routine transactions and service requests, including but not limited to; positively identifying individuals, negotiating checks, receiving deposits, card services, etc.
Assists with member research and problem resolution.
Accurately completes member service requests, and places proper attention to data accuracy, policies and procedures, cash management and balancing, and branch safety/security routines.
Works within given limits and authority; proactively seeks supervisory assistance as needed.
Promotes credit union products and services and actively refers members to credit union partners as appropriate.
Has an open mind; can conceptualize and proactively solve problems in pursuit of exemplary service to members, teammates, and the organization.
Is courageous and willing to make decisions that result in positive member outcomes.
Exemplifies the attitude, aptitude, and ability to learn quickly and efficiently while showing assertiveness in personal development.
Successfully completes all learning events and academies on schedule, effectively communicating with mentors and leaders with the purpose of achieving learning objectives.
Actively participates in organizational projects and promotions.
Develops a thorough knowledge of credit union products, services, rates, and partnerships.
Suggests and participates in credit union community service opportunities and events.
Maintains a working knowledge of Bank Secrecy Act (BSA), Anti-Money Laundering (AML) and Office of Foreign Asset Controls (OFAC) and complies with all laws and regulations applicable to area of responsibility.
Regular and predictable attendance and punctuality.
Other duties as assigned and deemed necessary by Supervisor to achieve the goals of the department and the Credit Union.

Benefits

Weekly pay
401K Retirement Savings Plan with company match
Paid time off accrual begins upon hire
Paid sick leave
Company-provided life insurance at up to twice your annual salary
Financial Education Programs
DoorDash DashPass
Health Medical, Dental, and Vision Insurance for part-time and full-time employees
Modern Health Care.com subscription
Teladoc
Pet Insurance
Career development opportunities
Assistance with educational expenses through ArrowHeart's scholarship program