Entry Level -Associate Member Relationship Specialist (Part-time Teller 1) Eastvale and Riverside Areas

Arrowhead Credit Union Careers • Riverside, CA

4d • Hybrid

About The Position

An Associate Member Relationship Specialist (Teller 1) provides exceptional face-to-face member service in our branch locations. This opportunity is ideal if you are excited about providing amazing service to our members and the community, looking for a position that will establish and grow your career, interested in learning how to open financial memberships and assist with loan requests, and passionate about financial education and finding solutions.

Requirements

• Warm, caring, friendly, and passionate about providing excellent service.
• Excited about giving back to your community.
• Looking for an entry-level position that promises career development.
• Positively identifying individuals
• Negotiating checks
• Receiving deposits
• Card services
• Data accuracy
• Policies and procedures
• Cash management and balancing
• Branch safety/security routines
• Bank Secrecy Act (BSA), Anti-Money Laundering (AML) and Office of Foreign Asset Controls (OFAC) knowledge

Nice To Haves

• Interested in learning how to open financial memberships and assist with loan requests.
• Passionate about financial education and finding solutions.

Responsibilities

• Personally, provides exceptional member service; uses Service Standards in every work-related interaction.
• Actively participates in meeting the goals of the department and the Credit Union.
• Provides excellent service by using a positive and professional tone to assist members and team members accurately, thoroughly, and as efficiently as possible while maintaining consistent and friendly service.
• Uses organizational tools and techniques to complete tasks on time and successfully manage multiple competing priorities simultaneously.
• Assists members with routine transactions and service requests, including but not limited to; positively identifying individuals, negotiating checks, receiving deposits, card services, etc.
• Assists with member research and problem resolution.
• Accurately completes member service requests, and places proper attention to data accuracy, policies and procedures, cash management and balancing, and branch safety/security routines.
• Works within given limits and authority; proactively seeks supervisory assistance as needed.
• Promotes credit union products and services and actively refers members to credit union partners as appropriate.
• Has an open mind; can conceptualize and proactively solve problems in pursuit of exemplary service to members, teammates, and the organization.
• Is courageous and willing to make decisions that result in positive member outcomes.
• Exemplifies the attitude, aptitude, and ability to learn quickly and efficiently while showing assertiveness in personal development.
• Successfully completes all learning events and academies on schedule, effectively communicating with mentors and leaders with the purpose of achieving learning objectives.
• Actively participates in organizational projects and promotions.
• Develops a thorough knowledge of credit union products, services, rates, and partnerships.
• Suggests and participates in credit union community service opportunities and events.
• Maintains a working knowledge of Bank Secrecy Act (BSA), Anti-Money Laundering (AML) and Office of Foreign Asset Controls (OFAC) and complies with all laws and regulations applicable to area of responsibility.
• Regular and predictable attendance and punctuality.
• Other duties as assigned and deemed necessary by Supervisor to achieve the goals of the department and the Credit Union.
• No aggressive sales goals – our focus is serving Members.

Benefits

• Wellbeing
• Weekly pay
• 401K Retirement Savings Plan with company match
• Paid time off accrual begins upon hire
• Paid sick leave
• Company-provided life insurance at up to twice your annual salary
• Financial Education Programs
• DoorDash DashPass
• Health Medical, Dental, and Vision Insurance for part-time and full-time employees
• Modern Health Care.com subscription
• Teladoc
• Pet Insurance
• Career development opportunities
• Assistance with educational expenses through ArrowHeart's scholarship program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed