Associate, Member and Provider Optimization
About The Position
Oscar is hiring an Associate, Member and Provider Optimization to join their Member Provider Service Optimization team. Oscar is a health insurance company that utilizes a full stack technology platform and focuses on serving its members. The role involves working with business and technical stakeholders to solve operational problems, improve internal workflows, and represent service-delivery needs in company-wide projects. This includes supporting the design, optimization, and implementation of processes to enhance efficiency, reduce member/provider friction, and support technology modernization. Key activities include conducting root-cause analysis, documenting requirements, building project plans, analyzing performance metrics, and managing change across multiple projects simultaneously. The position reports into the Associate Director, MPSO - Optimization.
Requirements
- 3+ years of work experience in Health insurance, Health System, or related field
- 2+ years of experience with end-to-end project management
- 2+ years of experience designing and improving workflows and standing up accompanying operating and technical procedures
- A bachelor's degree or 3+ years commensurate experience
Nice To Haves
- Bachelor's degree in Engineering, Business Administration, or other related field
- Lean Six Sigma Green Belt certification or higher
- 2+ years of experience using data software such as Excel, SQL, Python or other data analytics tools
- 1+ years of experience using AI tools to guide process optimization, task automation, or analytical insights
Responsibilities
- Lead the end-to-end management of operational improvements and workflow optimization projects, driving collaboration, seamless adoption and completion
- Improve readiness for strategic implementations and technology launches by developing training materials, creating clear communications, and updating internal knowledge management repositories to minimize colleague friction
- Partner with business owners to implement scalable procedural countermeasures that eliminate immediate process breaks and replace manual workarounds
- Mentor team members and promote colleagues' growth
- Compliance with all applicable laws and regulations
- Other duties as assigned
Benefits
- medical
- dental
- vision benefits
- 11 paid holidays
- paid sick time
- paid parental leave
- 401(k) plan participation
- life and disability insurance
- paid wellness time and reimbursements
- unlimited vacation program
- annual performance bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
