Associate Mechatronics Field Engineer

FANUC America Corporation•Houston, TX

8h•Onsite

About The Position

The Associate Mechatronic Field Engineer will be responsible for providing FANUC America Corporation customers with onsite repair, troubleshooting and / or maintenance services for CNC’s and related peripheral equipment. Reporting to our Houston, TX office, the Associate Engineer will provide support to customers in the Texas, Oklahoma, Kansas, Louisianna, Arkansas, Colorado and New Mexico with on-site repair, troubleshooting and /or maintenance services for CNC’s and related system peripheral equipment.

Requirements

High school diploma or GED required
Previous customer focused experience
Strong diagnostic and problem-solving skills
Ability to evaluate options and make preliminary engineering decisions
Demonstrated ability to quickly learn and adapt to new technologies and methodologies
Effective oral and written communication skills
Proficiency in troubleshooting and use of diagnostic tools
Flexibility in traveling 80% - 90% to customer sites
Must have or be able to obtain a valid driver’s license
Must be able to drive throughout the organization’s service area for business as required
Must be able to legally rent and operate a vehicle in the United States and Canada for business travel purposes

Nice To Haves

Associate degree in Electronics or Mechatronics, or equivalent experience in a related field; bachelor’s degree or technical school graduate or equivalent background with relevant hands-on technical experience aligned to Associate Engineer competencies
More than 2 years' experience working in a Mechatronics or Electronics customer facing role

Responsibilities

Provide maintenance and troubleshooting for CNCs, servo, spindle drive and motor products
Investigate customer complaints and perform analysis to determine the cause(s)
Operate with consistent support of Supervisor/Manager
Actively participate in on-the-job training and classroom instruction
Understand and support the company’s goal of exceeding customer expectations while developing effective customer interaction skills
Report quality problems to the appropriate manager/supervisor as they are encountered
Maintain and manage assigned inventory
Learn service operations, procedures and policies, including timely and accurate submission of required paperwork
Maintain and care for all company-provided equipment, including tools, to ensure proper functionality
Travel as required in accordance with company guidelines, including visiting customer sites with approximately 12–14 overnight stays per month
Ability to travel by air as needed for customer visits, training, and company meetings
Works under close supervision with clearly defined tasks; collaborates with manager for diagnostics and repairs and frequently partners with senior Field Service Engineers