Associate Market Manager

Expedia Group•Boston, MA

1d•$77,500 - $108,500•Hybrid

About The Position

Expedia Group B2B connects partners across the travel industry to our leading technology, supply, and services - helping them deliver seamless travel experiences to their customers. From airlines and hotels to financial institutions and other travel platforms, we power smarter, faster, and more impactful travel solutions through the most connected marketplace in the world. Make an impact! As an Associate Market Manager, you will coach and support partners to be more successful on Expedia Group’s platform, increasing value through comprehensive commercial conversations and day-to-day interactions. You will begin building relationships with partners, develop your commercial and account management skills, and help partners identify opportunities to improve performance. This role will support the New Jersey seasonal markets and follows a mostly in-office hybrid schedule of three days per week in our Boston office, with one week in market per quarter. This role is ideal for someone who is energized by relationship-building, curious about partner success, and motivated to grow their commercial capabilities in a dynamic environment.

Requirements

0–2 years of relevant experience
A Bachelor’s degree or equivalent experience
Proficient communicator who can build rapport and share information clearly, tailored to different communication styles
Developing knowledge of sales techniques and commercial conversations
Comfortable learning from data, partner interactions, and business context to identify opportunities
Interested in building understanding of contracts, negotiation, and partner success

Nice To Haves

Some account management experience is preferred

Responsibilities

Begin developing relationships with partners or their account teams, including key buyers and decision-makers
Assist in creating opportunities such as progress meetings and exploratory conversations to help grow partner accounts
Develop an understanding of partner business issues through the appropriate internal channels
Recommend products, services, and insights that meet partner needs
Complete basic account plans that outline tactics to acquire and maintain business
Build a basic understanding of how the department operates and how it fits into the larger organization
Develop awareness of the policies, practices, trends, and competitor information that impact the organization and its partners
Develop a basic understanding of the financial impact of decisions and solutions on the organization and its partners
Guide accounts to valuable insights and present findings that can benefit both the account and the organization
Gather data and information on potential ideas and solutions to address business needs
Document components of a business case for change at the direction of more senior colleagues, when needed
Develop a working knowledge of the company’s standard contract terms and conditions by reading product literature, contracts, and learning from peers
Learn when to partner with legal resources to modify or adjust standard contract terms
Learn the contract negotiation process and how to complete contractual arrangements
Exchange simple information in straightforward situations to gain the support of others
Proactively seek help from a manager when needed to address differences and ensure alignment among all parties
Assist in conducting straightforward cost, benefit, and risk analyses of possible solutions and the implications of not reaching agreement
Identify the key stakeholders involved in account decision-making
Develop understanding of standard offerings and major areas of expertise
Build a working knowledge of products, technologies, and offerings within scope of responsibility
Develop a broad understanding of competitors’ standard products and services
Understand the value and application of products, technologies, and offerings for accounts and the organization
Build rapport and maintain ongoing business relationships with colleagues and external partners
Learn about partner leaders and decision-makers through internal partner relationship management systems
Develop a basic understanding of the partner’s industry and competitive market, using company tools to access market-specific insights
Attend partner meetings to better understand needs and expectations
Learn the metrics used to assess the performance of products, services, and solutions against partner needs
Develop key value proposition statements, case studies, and proof points to demonstrate the value of the company’s products, services, and solutions