Associate Market General Manager

ChenMed • Colerain Township, OH

7d • $166,652 - $238,075 • Onsite

About The Position

The Associate Market General Manager directs day-to-day operations across multiple medical centers and is accountable for operational, financial, and people-related goals. The role provides direction for market operations and administration, manages resources, and partners with clinical leadership to meet or exceed patient care, service, and clinical objectives. This servant leader develops teams, grows the business, and owns profit-and-loss budgets for the centers.

The position oversees an average annual budget exceeding $50 million, with centers staffing up to 150 employees and serving up to 10,000 patients annually. It leads operational excellence and growth strategies, supports center leaders’ development, and works with regional and market leaders to achieve high-quality, cost-effective service and financial objectives. The role monitors performance, patient flow, regulatory compliance, and the patient experience; resolves escalated issues; and drives membership growth and retention. The position requires at least five years of relevant experience and two years of direct management or leadership experience. A bachelor’s degree in a related field is required, though additional experience may substitute year for year. The role is eligible for a base salary of $166,652–$238,075 and may also be eligible for bonuses or commissions. Local, regional, and nationwide travel is required, with the posting specifying up to 50% and also up to 10%.

Requirements

• Bachelor’s degree in business, healthcare or public administration, finance, economics, or a related field; additional experience may substitute for the required education on a year-for-year basis.
• At least 5 years of healthcare administration, budget management, finance, or closely related industry experience.
• At least 2 years of direct management or leadership experience in a customer/client service environment.
• Highly developed business acumen and relationship-management and relationship-building skills.
• Advanced knowledge of business and management principles, including strategic planning, resource allocation, human resource modeling, leadership, and operations.
• Knowledge, understanding, experience, skills, and abilities commensurate with managing an entity with at least $40 million in annual revenue.
• Strong knowledge of customer-service principles, including assessing customer needs, meeting service-quality standards, and evaluating customer satisfaction.
• Knowledge of and ability to implement regulatory requirements and laws governing clinic activities.
• Demonstrated record of driving revenue growth and controlling expenses.
• Ability to leverage business and organizational knowledge across functions.
• Negotiation and influence skills, including the ability to influence executives, leaders, and employees at all levels regarding change and operational optimization.
• Exceptional written and verbal communication skills.
• Exceptional organizational and management skills, including handling multiple projects and meeting tight deadlines.
• Strong understanding of business controls and operations.
• High emotional intelligence and integrity, with a driven and focused work ethic.
• Ability to engage and connect with others and a passion for delivering VIP service.
• Self-starter who can think creatively and work effectively.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, as well as other word-processing, spreadsheet, database, email, and presentation software.
• Ability and willingness to travel locally, regionally, and nationwide; the posting states up to 50% of the time and also up to 10% of the time.
• Fluency in spoken and written English.
• Ability to exercise independent judgment.

Nice To Haves

• MBA or master’s degree in healthcare or public administration or a related discipline.
• Experience managing a diverse group of functional-area professionals.
• Experience managing and overseeing a multi-million-dollar profit-and-loss account.

Responsibilities

• Own and operate an average annual budget of over $50 million across multiple medical centers, staffing up to 150 employees and serving up to 10,000 patients annually.
• Design, develop, and implement strategies for operational excellence and growth; ensure patient experience goals are met or exceeded.
• Partner with market leaders to execute business plans and meet growth and financial objectives, ensuring action plans are created and followed.
• Train, develop, and coach center leaders, supporting their ongoing development and upward mobility.
• Partner with the Regional President to support high-quality, cost-effective, VIP clinical service and outcomes aligned with the organization.
• Manage operational outcomes and coordinate with centers of excellence to ensure resources are available and customer, provider, and regulatory expectations are met.
• Communicate and promote ownership of scorecard measurements, quality measures, and initiatives.
• Mentor, coach, and develop market operations teams and grow staffing to meet business needs.
• Assist with customer issue responses, educate managers on appropriate responses, and resolve escalated issues.
• Lead each center’s growth strategy related to disenrollment.
• Lead and inspire teams and achieve results under challenging circumstances.
• Use financial statements and financial concepts to manage a service organization.
• Monitor office communications and performance to ensure center leaders, front desk, referrals, and care teams operate efficiently, accurately, and with a customer focus.
• Collaborate with center leaders on employee performance evaluations and required disciplinary actions.
• Monitor patient volumes and wait times to ensure smooth flow from check-in through appointments and check-out.
• Ensure the accuracy of incoming and outgoing information, including supplies, invoices, billing requests, and patient records.
• Develop strategies with others to increase and retain membership.
• Apply frugality and creativity to operational problem-solving, improving people, processes, and systems before adding cost and complexity.
• Collaborate with leaders on strategic business planning and apply business acumen to operational decisions.
• Drive center success across people, finances, service, growth, and outcomes; monitor the competitive healthcare environment and promote retention and superior service.
• Work with clinical providers to help schedule patient meetings and prepare letters to or for patients.
• Review reports to confirm target metrics are achieved and processes are followed.
• Walk through centers to ensure clean and safe environments, including checking for expired medications and proper biohazard waste and medicine disposal.
• Perform other duties as assigned or modified at management discretion.

Benefits

• Great compensation and comprehensive benefits; specific benefit details are provided through the linked employee benefits resource.
• Career development and advancement opportunities.
• Work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager