Associate Manager Full-time - Great Mall

Tumi • Milpitas, CA

1d • $20 - $21 • Onsite

About The Position

As part of our Retail team, the Associate Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service. The ideal candidate is committed to client service, demonstrating a strong understanding of, if not passion for, the luxury, travel, fashion, and lifestyle markets. The TUMI retail environment encourages an entrepreneurial spirit, offering growth opportunities over time as we work together to increase sales, KPI’s, build client awareness, provide world-class service, and grow the brand.

Requirements

• Commitment to client service.
• Strong understanding of, or passion for, the luxury, travel, fashion, and lifestyle markets.
• Ability to plan and prioritize.
• Strategic thinking.
• Ability to champion change effectively.
• Pride in work and striving for excellence.
• Responsibility for performance and completion of assigned tasks and deadlines.
• Ability to teach others training content through roleplay and coaching.
• Openness to new ideas and concepts, and ability to learn and apply them quickly.
• Ability to monitor and assist with training and development.
• Ability to complete quarterly goalsetting for personal development.
• Ability to clearly articulate strengths, goals, and opportunities.
• Critical thinking capabilities and solution orientation.
• Ability to utilize company tools for coaching.
• Openness to feedback from supervisors, peers, and team.
• Strong written and verbal skills.
• Ability to adapt communication skills upwards, laterally, and to their team.
• Ethical conduct when completing job duties.
• Ability to promote the organization’s business goals and adapt flexibly to change.
• Ability to remain calm and deescalate situations.
• Ability to collaborate effectively with team.
• Manage personal timecards for payroll accuracy.
• Maintain Tumi University Training.
• Adherence to all company policies and procedures.
• Ensure store follows visual guidelines and directives.
• Emphasis on utilizing client books, thank you cards, and executing event strategies.
• Ensure a consistent superior client experience.

Nice To Haves

• Entrepreneurial spirit.

Responsibilities

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.
• Display a good sense of initiative, able to plan and prioritize, display strategic thinking, and champion change in an effective manner.
• Take pride in work and strive for excellence.
• Take responsibility for performance and complete all assigned tasks and meet deadlines.
• Help teach others training content through consistent roleplay and coaching.
• Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job.
• Monitor and assist the Store Manager with the training and development for store associates.
• Complete quarterly goalsetting for personal development.
• Clearly articulate strengths, goals and opportunities.
• Show critical thinking capabilities and is solution oriented.
• Utilize company tools to create a 360-degree coaching culture.
• Openness to feedback from supervisors, peers and team.
• Exercise strong written and verbal skills.
• Adapt communication skills upwards, laterally and to their team.
• Demonstrate ethical conduct when completing job duties.
• Promote the organization’s business goals and adapt flexibly to change.
• Ability to remain calm and deescalate situations.
• Collaborate effectively with team.
• Manage personal timecards to ensure payroll accuracy.
• Maintain Tumi University Training.
• Adhere to all company policies and procedures.
• Ensure the store follows the visual guidelines and directives.
• Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies.
• Ensure a consistent superior client experience.

Benefits

• Career pathing
• Work-life balance
• Training
• Paid time off
• Pet Insurance
• Tuition Reimbursement
• Employee Discount
• Employee Assistance Program (EAP)
• Comprehensive benefits package including medical and dental insurance with partial employer contributions
• Vision insurance
• Company-paid basic life insurance
• Accidental Death & Disability Insurance
• Supplemental Life insurance
• 401(k) with a company match
• Commuter benefits
• Quarterly sales bonus program (Retail Store Associates may be eligible)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed