Associate Manager - Team Manager

Sutherland • Clifton, NJ

7h

About The Position

Sutherland is a company that specializes in Artificial Intelligence, Automation, Cloud engineering, and Advanced analytics. They work with iconic brands worldwide, bringing a unique value proposition through market-leading technology and business process excellence. Sutherland has created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging their advanced products and platforms, they drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. They provide new keys for businesses, people, and customers by tailoring proven and rapid formulas to fit unique DNA. Sutherland combines human expertise and artificial intelligence to develop digital chemistry, unlocking new possibilities, transformative outcomes, and enduring relationships. Their mission is to unlock digital performance and deliver measurable results.

Requirements

• 2+ years’ experience leading a team within the healthcare domain – preference for experience with Provider Data Management.
• Ability to work in MS Office and other program-specific platforms
• Ability to work in a fast-paced environment
• The ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
• Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
• Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

Nice To Haves

• Knowledge of claims processing & credentialing will be an advantage!

Responsibilities

• Supervise the daily operations of the Provider Data Management team, including workload distribution, performance management, and staff development
• Ensure provider demographic, credentialing, and contract data is accurately entered and maintained in all systems
• Drive the performance of the team, by monitoring productivity, quality, and turnaround time standards
• Provide coaching, mentoring, and performance feedback to team members
• Manage attrition, shrinkage, and other critical metrics of the team.
• Support projects involving system enhancements or process automation
• Manage the end-to-end provider data entry process to ensure accurate and timely setup for claims payment, member assignment and directory display.
• Investigate and resolve complex Provider Data Management issues.
• Combine people management and provider data management experience, along with data analysis, and customer service experience from a healthcare operations background to drive success

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed