Associate Manager, Portfolio Operations Management

BRG • Washington, DC

5d • $120,000 - $145,000

About The Position

The Associate Manager sits at the intersection of strategy, operations, and cross-functional coordination within the Portfolio Operations Management (POM) team - a dynamic, growing department that serves as the connective tissue across every function at Second Sight Solutions. This role works closely with the POM Team Lead to bring structure and clarity to complex, multi-stakeholder initiatives, ensuring that products and projects move forward with the right people informed, aligned, and equipped to act. A core part of this role involves supporting the operationalizing of new feature launches that impact multiple teams from inception to post-launch care. Beyond this, the Associate Manager plays an active role in identifying and operationalizing Team and Product processes, ensuring efficiencies through technology and communication, and leading a range of operational initiatives that keep the broader organization and Operations teams running smoothly. The ideal candidate thrives in a fast-moving environment, can work both collaboratively and independently, and can communicate confidently and professionally at every level of the organization.

Requirements

• Bachelor’s degree preferred, or equivalent professional experience.
• 4+ years of experience in operations, project coordination, program management, or a related function.
• Exceptional organizational skills with the ability to manage multiple workstreams simultaneously and maintain accuracy under pressure.
• Outstanding written and verbal communication skills and able to quickly absorb, synthesize, and clearly convey large volumes of information to varied audiences, including Leadership and Team Leads.
• Instinctively proactive communicator who keeps stakeholders informed, anticipates needs, and follows through without prompting.
• Strong active listening, critical thinking, and creative problem-solving skills; able to navigate ambiguity and adapt when circumstances shift.
• Functional comfort with data and reporting—able to read and interpret reports, contribute structured data inputs, and build reporting views within project management and workforce management platforms.
• Proficiency with Microsoft Suite (Word, Excel, PowerPoint, Teams, Outlook) and the Atlassian Suite (Confluence, Jira); experience with Figma and data visualization tools a plus
• Ability to research and incorporate emerging technology that streamlines operations and enhances productivity.
• Candidate must be able to submit verification of his/her legal right to work in the United States, without company sponsorship.

Nice To Haves

• Experience supporting or facilitating trainings, workshops, or product rollouts is a plus.
• Healthcare experience is a plus.
• Thrives in a fast-paced, evolving environment - this is a growing team building something new, and adaptability is as important as experience.

Responsibilities

• Coordinate and support cross-functional initiatives across the organization, acting as a reliable operational link between the POM team and stakeholders spanning all of Operations, Strategy, Development, Security, and beyond.
• Apply working knowledge of the organization’s core tools and platforms to organize, communicate, and deliver work in the most effective format for each audience and purpose.
• Maintain clear, proactive communication with the POM Team Lead and key stakeholders on task status, upcoming deadlines, and potential risks, bringing visibility to the work.
• Plan, attend, document, and distribute notes for cross-functional meetings - capturing decisions, action items, key discussion points, and differing perspectives in a format that keeps all stakeholders, present or absent, fully aligned.
• Contribute to the organization’s Change Management efforts by supporting the creation of training materials and assisting in the rollout and adoption of the practices across teams.
• Support the end-to-end coordination of large-scale feature launches that impact multiple teams - owning the pre-launch planning, stakeholder alignment, and logistics, and then driving post-launch follow-through, Hypercare, and cross-functional continuity once a feature is live.
• Create and/or support reporting efforts across the team—within project management and workforce management platforms.
• Take full ownership of assigned work and clarify scope, establish timelines, and drive tasks through to completion with attention to detail and follow-through.
• Work through problems and blockers independently, adapt when circumstances change, and bring forward solutions and recommendations.
• Coordinate the logistics, materials, and communications for large-scale operational onsite programs, ensuring teams are prepared, informed, and set up for a successful experience.

Benefits

• Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree