Associate Manager - Operations

Uber Freight•Charlotte, NC

5d•Onsite

About The Position

The Associate Manager, Operations, is responsible for managing a single or group of client(s). This includes providing support to the operations team and reporting to clients as needed. This position is also responsible for managing the daily operations, maintaining and reporting on standard work processes to ensure that the transportation solution for each account is fully maintained for accuracy and efficiency. This position will be located on-site with customers in Charlotte, NC and will require some travel.

Requirements

High School diploma for GED equivalent
Minimum 2 years of related experience
Travel required

Nice To Haves

Bachelor’s degree
4 years of logistics or customer service experience
2 years of management experience
Working Knowledge and Utilization of the appropriate TMS
Advanced computer skills, including knowledge of Microsoft Tools / Google Workspace
Reporting and Analytics (Ability to run BI reports; validate information; understand report, and offer feedback and deliver insights to your manager and or customer contacts on the information contained within the report)

Responsibilities

Proactively identify and communicate issues, propose and implement solutions for continuous improvement regarding processes, cost, service, and profitability
Conflict resolution and problem solving
Determine eligibility for additional non-committed freight to be awarded to internal brokerage services and actively support and encourage the awards
Develop and distribute customer reports and internal performance management reports
Negotiate and contract rate agreements with carriers, reconcile established rate levels with available purchased transportation providers, seek out new carriers to provide service at competitive rate levels
Rate Quotes
TMS Updates/Maintenance (including rates, SRG, OCA, FAM, SPT, etc.)
Monitor and hold team accountable for all key job functions
Review, analyze, and understand matters related to P&Ls
Deliver cost savings / cost containment to customer and/or Uber Freight