Associate Manager, Operations Communications

7-Eleven • Irving, TX

1d

About The Position

7-Eleven is seeking a collaborative and detail-oriented communications professional to join their Corporate Communications team. This role will focus on creating and executing timely, impactful communications to support Stores and Field Operations teams across their family of brands. The Associate Manager, Operations Communications will be instrumental in developing and delivering communications that connect Franchisees, Corporate Store Leaders, and Field Operations teams with essential information for business success. The position involves partnering with stakeholders to translate operational initiatives into engaging, easy-to-understand messages that drive sales, traffic, and operational excellence. This role offers the chance to work on diverse communication initiatives, shape enterprise-wide information sharing, support communication plan development, manage content across various channels, and ensure employees receive timely and effective messages through clear storytelling.

Requirements

• Bachelors/4 Yr Degree in Communications, Public Relations, Journalism, Marketing, Business, or a related field preferred.
• 5+ years of relevant work experience.
• Strong writing, editing, proofreading, and storytelling skills with an ability to adapt messaging for multiple audiences.
• Experience with internal communications platforms, content management systems, and mass communications tools such as Staffbase, Poppulo, Zipline, SharePoint, or similar platforms.
• Experience developing and executing communication plans in a fast-paced corporate environment.
• Strong project management skills with the ability to manage multiple priorities and deadlines simultaneously.
• Skilled at building relationships and collaborating with stakeholders across varying levels of the organization.
• Ability to simplify complex business, operational, and technical information into engaging and actionable communications.
• Knowledge of Microsoft Office Suite, including PowerPoint, Word, Excel, and Teams.
• Strong attention to detail and commitment to delivering high-quality work with accuracy and consistency.
• Experience analyzing communication performance metrics and applying insights to improve effectiveness.
• Knowledge of AP Style preferred.
• Previous retail, franchise, QSR, convenience retail, or field operations communications experience preferred.

Nice To Haves

• Informal leadership or project leadership experience preferred.

Responsibilities

• Develop, write, edit, and execute operational communications that support key business initiatives, company priorities, and store execution.
• Partner with cross-functional stakeholders to gather information, provide communications counsel, and translate complex operational updates into clear, concise messaging.
• Support the development and execution of integrated communications plans and campaigns that inform, engage, and inspire Store and Field Operations teams.
• Manage communications calendars, workflows, and project timelines to ensure communications are delivered accurately and on schedule.
• Serve as a key contributor in managing operations communication channels, including email platforms, company intranet sites, mobile applications, and other internal communications tools.
• Review and edit content to ensure clarity, consistency, brand alignment, and adherence to established communications standards and guidelines.
• Analyze communication effectiveness and audience engagement, providing recommendations to continuously improve communications, processes, and channel performance.
• Collaborate with Operations Readiness, Video, and other strategic partners to deliver a seamless communication experience for stores and field teams.
• Help identify opportunities to streamline communication processes, reduce unnecessary noise, and improve the overall employee experience.
• Support special projects, leadership communications, and enterprise initiatives as needed.
• Support off-hours communication needs for our Operations partners.

Benefits

• For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.
• For a general description of all benefits 7-Eleven is offering in Canada for the position, please visit this link.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level