Associate Manager, Merchant Strategy & Operations
About The Position
On the Merchant Strategy & Operations team, our mission is to have best-in-class restaurant selection for Consumers and build products and services for our Merchants to grow their businesses profitably on DoorDash. We work on problems ranging from acquiring and onboarding new merchants to building a positive experience and solving pain points for existing merchants, to growing their sales through new products and services. As a Merchant Strategy & Operations Associate Manager at DoorDash, you will lead the support experience for our merchants, owning both the strategy & execution of how we serve them once they’re live on the platform. You’ll be responsible for transforming support into a tech-first, scalable, and seamless experience that drives merchant satisfaction, retention & loyalty.
Requirements
- Completed Bachelor’s degree
- 4-6 years of experience in consulting, strategy, operations, technology, or related experience
- Ability to operate in a fast-paced, ambiguous environment
- Ability to think about problems from a first principles approach, and are excited to take action, dig into the details, and try new things in order to create future solutions
- Experience working on analytical projects (proficiency in SQL is a plus)
- Strong written and verbal communication skills
- Experience leading projects across teams in a cross-functional environment
- Comfortable leveraging AI tools to improve productivity, decision-making, and problem-solving
- Actively exploring and applying AI in day-to-day work, bringing a beginner’s mindset and curiosity as you continuously learn and adapt alongside evolving technology
Responsibilities
- Build the strategy for helping merchants succeed once they’re live on DoorDash by providing fast and seamless solutions when merchants face issues, minimizing operational friction
- Use data-driven decision-making and sound business judgment to drive go-to-market & execution for new initiatives to help merchants have the best experience on Doordash
- Work cross-functionally with our product, operations, marketing, sales, finance, and analytics teams to land key initiatives
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off
- Paid sick leave
- Medical benefits
- Dental benefits
- Vision benefits
- 11 paid holidays
- Disability insurance
- Basic life insurance
- Family-forming assistance
- Mental health program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
