Associate Manager, Merchant Strategy & Operations

DoorDash USA•Atlanta, GA

4d•$105,400 - $155,000

About The Position

As a Merchant Strategy & Operations Associate Manager at DoorDash, you will lead the support experience for our merchants, owning both the strategy & execution of how we serve them once they’re live on the platform. You’ll be responsible for transforming support into a tech-first, scalable, and seamless experience that drives merchant satisfaction, retention & loyalty.

Requirements

Completed Bachelor’s degree
4-6 years of experience in consulting, strategy, operations, technology, or related experience
Ability to operate in a fast-paced, ambiguous environment
Ability to think about problems from a first principles approach, and are excited to take action, dig into the details, and try new things in order to create future solutions
Experience working on analytical projects (proficiency in SQL is a plus)
Strong written and verbal communication skills
Experience leading projects across teams in a cross-functional environment
Comfortable leveraging AI tools to improve productivity, decision-making, and problem-solving
Actively exploring and applying AI in day-to-day work, bringing a beginner’s mindset and curiosity as you continuously learn and adapt alongside evolving technology

Responsibilities

Build the strategy for helping merchants succeed once they’re live on DoorDash by providing fast and seamless solutions when merchants face issues, minimizing operational friction
Use data-driven decision-making and sound business judgment to drive go-to-market & execution for new initiatives to help merchants have the best experience on Doordash
Work cross-functionally with our product, operations, marketing, sales, finance, and analytics teams to land key initiatives