Associate Manager, Innovations

H&R Block•UNAVAILABLE, OH

1d•Onsite

About The Position

The Associate Manager – Innovations is responsible for leading a blended team of full-time analysts and seasonal supervisors supporting H&R Block strategic initiatives. This role drives execution, team performance, and continuous improvement across innovation initiatives while partnering cross-functionally to advance strategic priorities. The Associate Manager serves as a thought partner to the Manager, Innovations—bringing a strategic mindset, strong operational leadership, and a bias for action. This role balances people leadership, program execution, and cross-functional collaboration to deliver high-quality outcomes and consistent client experience.

Requirements

Bachelor's degree in a related field or the equivalent through a combination of education and related work experience
3+ years of experience in operations, tax, or program delivery environments
Demonstrated experience leading teams, including coaching and performance management
Strong problem-solving and decision-making skills with a focus on outcomes
Ability to operate effectively in a fast-paced, evolving environment
Excellent communication, organization, and stakeholder management skills
Proven ability to balance strategic thinking with hands-on execution

Nice To Haves

Experience in innovation, pilot programs, or test-and-learn environments
Background in tax operations, quality review, or related H&R Block programs
Experience managing both full-time and seasonal or matrixed teams
Familiarity with performance metrics, reporting, and workforce planning

Responsibilities

Lead, coach, and develop a team of analysts and seasonal supervisors to deliver against program objectives
Set clear expectations, monitor performance, and provide ongoing feedback and development planning
Partner with Lead Supervisors to ensure effective oversight of seasonal associates, including coaching, quality management, and performance support
Reinforce a culture of accountability, client focus, and continuous improvement
Oversee day-to-day operations supporting strategic initiatives and related innovation efforts
Ensure work is executed with quality, accuracy, timeliness, and adherence to established procedures
Monitor workload, capacity, and productivity trends; proactively address risks and gaps
Support hiring, onboarding, and training strategies for seasonal and full-time team members
Drive consistency in processes, documentation, and reporting across the team
Collaborate with cross-functional stakeholders to test-and-learn initiatives and scaling efforts
Act as a key connector between strategy and execution—translating priorities into actionable plans
Provide insights and feedback from frontline operations to influence program design and improvements
Identify opportunities to improve processes, client experience, and team effectiveness
Use data and performance insights to inform decisions and recommend enhancements
Serve as a thought partner to the Manager, Innovations on priorities, challenges, and solutions
Lead or support initiatives that drive operational efficiency and innovation outcomes
Ensure adherence to tax, compliance, and operational standards
Oversee quality reviews, audits, and escalation management
Maintain strong documentation and reporting practices to support transparency and accountability