Associate Manager-Fiber Construction

TDS•Butte, MT

4d•Onsite

About The Position

The Associate Manager for Fiber Construction is responsible for providing functional leadership and direction to non-exempt Field Service construction roles and external contractors (where applicable) in the assigned geographic areas directly supporting capital projects and inside and outside plant maintenance. Strong focus on the team’s ability to provide premier customer service and technical expertise while exhibiting a high level of professionalism in all internal and external interactions. The position is responsible for achieving all key operating metrics to include customer Service Address additions through capital project completion, capital project targets, overtime management, quality assurance program, inventory management, construction technician development, and operating budget adherence. This position requires 24/7 availability and in some markets leads a team scheduled to work 7 days per week. This position is responsible for the management of front-line escalations from teams across TDS (e.g., Sales, Customer Repair, Network Engineering, Network OSP Construction, Service Activation, and other internal teams). This includes managing customer and community escalations in a professional manner. Responsibilities also include local vendor selection and management of network construction and maintenance vendors and, at times, facilities management (i.e., janitorial, snow clearing, lawn mowing, HVAC, generators, electrical, etc.).

Requirements

Bachelors degree (or higher) -OR- 4+ years professional work experience.
Must have and maintain a valid driver's license.
3+ years in the telecom industry.
2+ years’ experience in a supervisory role or equivalent leadership experience.
Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer.
Demonstrated focus on associate safety.
Must be able to coach a team of direct reports and team of contractors during emergency conditions such as network outages and cable breaks.
Must be available to work off-hours when situations dictate.
Ability to manage multiple tasks while maintaining a positive attitude is a must.
Excellent problem-solving skills, strong leadership ability, and interpersonal skills are a must.
Must possess a sense of urgency and a “can-do” attitude.
Computer proficiency required.
Must be able to multi-task and maintain a sense of urgency related to each separate issue.
Must be able to handle stressful network outages, and/or customer impacting situations in a calm manner.
While performing the duties of this job, the associate is regularly required to sit, stand, write, and operate a computer keyboard, standard office equipment and telephone.
The associate regularly communicates with customers.
The associate is frequently required to move about and reach for items.
The associate may occasionally lift and/or move up to 25 pounds.

Nice To Haves

Strong overhead and underground fiber construction background a plus with a focus on supervision of construction crews delivering outside plant fiber projects with superior quality and within expected timelines and budget.
Customer Focus Management and/or Total Quality Management training will be considered a plus.
Must enjoy working with people and team building (i.e., teaching, coaching).

Responsibilities

Directs activities and personnel necessary for the construction of installation and repair of TDS OSP fiber networks to ensure Network Operations project timelines are met on time and within project capital budget requirements.
Facilitates meetings with Network Services to depict project timelines, ensures project closing information is submitted in a timely manner, and materials and associate time are properly allocated to projects.
Provides leadership to the direct team and all other teams involved in OSP construction that creates and maintains a challenging and rewarding environment.
Ensures team maintains proper understanding of TDS’ goals and is coached through process improvements as those needs arise.
Assists Network Services in the planning and execution of all capital projects to ensure are completed in a timely and cost-efficient manner.
Ensures compliance with all TDS policies, processes, and procedures.
Maintains good working relationships with all adjacent teams.
Serves as the management point of contact for all TDS network projects and customer related construction issues in specific market(s).