Associate Manager, Content Integration

The Institute of Internal Auditors Inc•Lake Mary, FL

4h•Hybrid

About The Position

The Associate Manager, Content Integration is a role responsible for the successful integration, governance, and ongoing management of third-party and partner learning content across The IIA’s digital learning portfolio. This role sits within Learning Content Development and partners closely with Instructional Design, LMS Operations, Licensing, Finance, Marketing, and external content partners to ensure integrated content aligns with IIA competency frameworks, portfolio placement strategy, quality standards, learner experience expectations, and revenue objectives. This position owns the end-to-end operational execution of content integration—from contract interpretation and project planning through ingestion, quality assurance, launch, reporting, and lifecycle management. The role also serves as the primary curriculum alignment lead for third-party and co-developed content, ensuring consistency across learning paths, subscriptions, certificates, and bundled offerings. Key responsibilities include managing the status of projects across teams, collaborating with external content partners and internal teams, and supporting the strategy and new product development in partnership with the portfolio team. This role works with authors and subject matter experts, providing timely communication to internal stakeholders regarding project milestones, etc. The role develops and oversees multiple projects simultaneously, ensuring efficient execution of processes and project plans to support the future vision. This role is responsible for analyzing competitors in the market to support decision marking and identify content integration opportunities as well as the regular creation of usage reports for stakeholders.

Requirements

Strong program and project management skills with the ability to manage multiple concurrent, high-impact initiatives.
Demonstrated experience coordinating work across multiple internal teams and external partners.
Demonstrated ability to analyze program usage and customer satisfaction data, synthesize findings, and create clear summaries and recommendations to support stakeholder review and decision-making.
Experience interpreting contracts and translating business terms into operational requirements.
Ability to manage complex content libraries with a high degree of accuracy and attention to detail.
Experience with adult learning instructional design models and methods.
Strong written and verbal communication skills, including the ability to present data and insights to leadership.
Bachelor’s degree in business, education or similar course of study.
3 or more years of experience in learning content development and management, project coordination / management and/or a role that supports learning product revenue.
Mastery of MS Word, PowerPoint, and Excel.

Nice To Haves

Knowledge of instructional systems design (ISD) principles and learning architecture.
Familiarity with SCORM packages, content ingestion workflows, and API-based integrations.
Experience working within an LMS environment, including catalog structure, enrollment logic, and learner experience flows.
SmartSheet experience preferred.
LinkedIn Sales Navigator experience preferred.

Responsibilities

Own and manage third-party and partner content integration across OnDemand, digital products, certificates, and subscription offerings.
Lead integration projects from intake through launch, coordinating timelines, dependencies, and deliverables across internal teams and external partners.
Ensure accurate ingestion, configuration, and quality assurance of content within the LMS and related delivery platforms.
Maintain governance standards for content quality, metadata accuracy, CPE designation, pricing, and learner experience.
Serve as the operational lead for aligning third-party and partner content to the IIA competency framework.
Partner with Instructional Design and Curriculum Development teams to ensure consistent learning objectives, assessments, and learner journeys across integrated content.
Support development of curated learning paths, bundles, and subscription offerings by ensuring integrated content fits coherently within the broader curriculum architecture.
Review third-party and partner agreements to extract and operationalize key requirements, including: Content usage rights and restrictions Revenue share and reporting obligations Update, maintenance, and refresh cycles
Serve as the primary operational point of contact for established content partners and resellers.
Support renewal and renegotiation cycles by providing performance data, usage insights, and operational impact analysis.
Track and report performance of integrated content across multiple modalities (OnDemand, certificates, subscription inclusion, bundled products, etc.).
Partner with Finance to support forecasting, partner reporting, and revenue reconciliation.
Maintain ongoing inventory and usage reporting to inform portfolio decisions and product strategy.
Collaborate closely with Instructional Design, LMS Operations, Licensing, IT, Marketing, Finance, and PMO to streamline integration workflows and reduce time-to-market.
Coordinate prioritization and sequencing of integration work to align with business goals and launch calendars.
Identify and implement operational efficiencies in content integration, partner management, and reporting workflows.
Contribute to the evolution of standards, templates, and SOPs related to third-party content integration.
Stay informed of emerging trends in digital learning delivery, content partnerships, and learning technology.