Associate Manager, Animal Care

Humane Colorado•Denver, CO

10d•$56,610 - $61,000•Hybrid

About The Position

Assist in the oversight of the Animal Care department, providing care to animals sheltered by Humane Colorado. In partnership with other Animal Care leadership, develop a compassionate, efficient, resilient, adaptive, and high functioning animal care team. People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with the general public and Humane Colorado business partners. Communication and contact must be clear, understandable, cooperative, professional, and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns.

Requirements

High School Diploma or equivalent
Two years of experience leading the work of others
Demonstrated success in customer service
Intermediate knowledge of Microsoft Office required
Must possess excellent interpersonal, verbal, and written communication skills
Demonstrated capability to organize work efficiently, set priorities and establish plans or timetables for achieving goals
Demonstrated effectiveness as a leader capable of influencing and motivating others to success toward a common goal

Nice To Haves

Experience working with volunteers and the public
Experience in veterinary medical field or animal shelter environment
Experience developing and monitoring budget

Responsibilities

Manages and develops an effective staff: providing effective communication, leadership, guidance and resources. Determines staff qualifications and competency: recruits, interviews, selects, hires, trains, orients, mentors, evaluates, coaches, counsels, disciplines, and rewards. Establishes and monitors staff safety and regulatory compliance.
Oversee care and treatment of shelter animals to ensure proper care and services are provided, and processes are smooth and efficient.
Ensure patron experiences with Animal Care reflect the organization's brand and core values.
Schedule staff and review productivity to best align people resources. Work with Team Leaders to create daily work plans ensuring maximum efficiency while maintaining high standards of animal care.
Train staff and volunteers and assist with the creation of training plans and ongoing evaluation.
Manage external vendors to provide services as needed.
Inform budget and ensure expenditures stay within the operating budget.
Ensure department compliance with Humane Colorado safety protocols, including PACFA regulations.
Manage supply and product inventory, and ordering.
Oversee upkeep and maintenance of shelter equipment in use within the department.
Assist with the development of SOPs to ensure that they are current and communicated to and followed by staff and volunteers.
Contribute to and lead initiatives to improve processes and procedures.
Manage department resources to maximize value, control expenses, and minimize waste.
Perform euthanasia and related tasks.
Regularly perform shelter opening and closing duties as needed.
Represent the organization internally and externally with integrity, serving as an ambassador for the mission and brand.
Perform Animal Care Associate/Shelter Assistant duties as needed.