Bilingual Associate Manager, AMCS- Short Term Assignment

Manulife•CAN, Ontario - Full Time Remote, ON

1d•CA$70,500 - CA$117,500•Remote

About The Position

The Associate Manager, Absence Management Consultative Services (AMCS), is responsible for a team that administers strategic, best-in-class disability case management. Reporting to one the Directors of the AMCS COE, the Associate Manager is accountable for the effective leadership of an AMCS operational team. This includes the support and application of effective disability and client relation management practices.

Requirements

Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
Knowledgeable in medical terminology, treatment and/or physical/mental functional ability assessment
Knowledge of Group Disability and best-in-class case management practices
Completion of post-secondary education in health sciences field
Experience in establishing and fostering healthy client relationships
Experience in coaching, mentoring, technical training, and/or developing people
2+ years of work experience in a clinical setting in a health-related field
3-4 years of managing health recovery absences
Comprehensive knowledge and application of duty to accommodate and Privacy & confidentiality legislation
Driven by passion to do what is right
Natural curiosity that leads to continuous improvement
Encourages self and others to have a growth mindset
Thrives in a dynamic team environment
Excellent problem-solving and analytical skills
Results-oriented with strong decision-making ability

Responsibilities

Inspire staff to achieve great group disability results.
Hiring, developing, and retaining industry top talent.
Proactively monitor workflow, overall service delivery, and conduct performance management
Ensure effective disability management practices are appropriately utilized
Collaborate with the overall disability management team to deliver on exceptional client relations.
Meet and connect regularly with clients through a variety of communication methods – in person, telephone, email and participating in presentations as needed.
Utilize data to identify trends and areas of improvement.
Foster a continuous improvement culture.

Benefits

health
dental
mental health
vision
short- and long-term disability
life and AD&D insurance coverage
adoption/surrogacy and wellness benefits
employee/family assistance plans
various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
financial education and counseling resources
holidays
vacation
personal
sick days