Associate Logistics Manager

Werner Enterprises•Columbus, OH

11d•Onsite

About The Position

The Associate Logistics Manager is responsible and has operational oversight for the day-to-day transportation operations under the direction of the Dedicated Logistics Manager, which includes driver management, load planning, and customer service functions to ensure customer satisfaction. The operational functions include revenue generation (headhaul / backhaul), invoicing/billing, safety, equipment maintenance monitoring and driver payroll. This must be accomplished in conjunction with meeting the key performance indicators (KPI’s) established by the Dedicated Logistics Manager, Operations Manager and our Customer.

Requirements

Operational oversight for day-to-day transportation operations.
Driver management.
Load planning.
Customer service functions.
Revenue generation (headhaul / backhaul).
Invoicing/billing.
Safety monitoring.
Equipment maintenance monitoring.
Driver payroll.
Meeting key performance indicators (KPI’s).
Using AS400 computer system, Qualcomm satellite, face-to-face communication and telecommunication.
Understanding and meeting driver needs (home time, payroll, utility, equipment breakdowns, logging violations, equipment issues).
Monitoring drivers load assignments to achieve customer service expectations.
Monitoring drivers safety needs, pre-trip inspections and CSA scores.
Enforcing compliance with Federal, State and Organizational rules and regulations.
Interfacing with various departments (billing, vans, customer service, risk, safety, payroll, and fuel).
Ensuring compliance with all policies and procedures.
Making safety conscious decisions.
Understanding and adhering to customer dynamics, service expectations, goals, and initiatives.
Establishing positive and professional working relationships with drivers, associates and customers.
Monitoring performance metrics.
Participating in customer meetings.
Coordinating maintenance of assets and equipment.

Responsibilities

Assigning drivers to loads by optimizing load information such as origination, destination, type of freight, number of miles, stops, directions, etc. with driver needs and availability using the AS400 computer system, Qualcomm satellite, face-to-face communication and telecommunication.
Continually focus on driver training and driver retention by building and maintaining driver relationships through understanding and meeting driver needs, including home time, payroll, utility, equipment breakdowns, logging violations, and equipment issues.
Responsible for account profitability and growth.
Monitor drivers load assignments to achieve customer service expectations.
Monitor drivers safety needs, pre-trip inspections and CSA scores to ensure safe, legal and on-time delivery of freight.
Demonstrates a commitment to safety, with the support of corporate safety department, enforcing compliance with Federal, State and Organizational rules and regulations.
Interface with various departments such as billing, vans, customer service, risk, safety, payroll, and fuel.
Ensures compliance with all policies and procedures while making safety conscious decisions.
Understand and adhere to our customer’s dynamics, service expectations, goals, and initiatives as they relate to improving value for the Customer and Werner. This may include establishing positive and professional working relationships with drivers, associates and customers, monitoring performance metrics, participating in customer meetings, and coordinating maintenance of assets and equipment.
Perform other related duties as assigned by supervisory personnel.