Associate IT Service Desk Technician - Temporary
About The Position
We are looking for an Associate IT Service Desk Technician who will administer all aspects of GILLIG’s end user profile, email, workstation, phone and installed applications. They will assist with Technical Support and Senior System Administration staff problems/issues that have been raised to second-tier support. Under direct supervision, they serve as first point of contact for technical issues and questions as well as users needing technical support. This is an on-site, temporary, part-time (20 hours) position located in our Loveland, Colorado office and reports to the Senior Manager of IT.
Requirements
- Minimum 1 year of Service Desk experience
- Good communication skills
- Customer Service oriented
- Calm under pressure
- Proficiency in English (both verbal and written)
- Ability to diagnose and resolve technical issues
- Good understanding of office applications, computer systems, network systems, telecommunication systems and mobile devices
- Working knowledge of application security, understanding of vulnerabilities and countermeasures
Nice To Haves
- BA/BS in Computer Science or related field (preferred)
Responsibilities
- Maintain and Install workstations, ensuring maximum uptime with minimal rework
- Create and maintain user profiles in Active Directory and application repositories
- Create and maintain accurate knowledge base for problem resolution
- Maintain and close IT Tickets within target time and follow up to ensure issues are completely resolved
- Install and maintain applications
- Ensure sensitive information is secured
- Provide feedback and ideas on improving IT Services
Benefits
- company paid medical premiums
- generous retirement plan
- other comprehensive benefits
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Number of Employees
251-500 employees
