Associate IT Business Analyst - Iowa

Ruan Transportation Management Systems•Des Moines, IA

2d•Onsite

About The Position

Under some guidance, works on smaller projects, is responsible for soliciting product and enhancement requirements from management and end users. Converts the requests into a workable solution to either implement through configuration or communicate requirements to development. Support production users for troubleshooting and resolution of issues. Work alongside QA team to test software and alongside project managers to implement solutions.

Requirements

Bachelor's Degree, preferably in Business, Computer Science, MIS or BCIS.
Customer service experience.
Basic writing requirements.
Demonstrate analytical and problem solving abilities.
Technical background and ability to communicate with software architects and developers.
Good communication, written and oral, skills.
Ability to communicate ideas to others.
Ability to communicate analytical and process information to non-analytical staff.
Documentation of business and data requirements with specific attention to detail.
Good customer service and relationship building.
Ability to multi-task under time constraints and set priorities and accomplish duties with little direct supervision.

Nice To Haves

The ability to create user stories/use cases is preferred.

Responsibilities

Support production users by resolving business problems for internal and external customers by utilizing problem solving and analytical skills. Quick decision making to implement necessary changes.
Configure and maintain transportation software and integrated software to support end users. Implement proposed system changes.
Analyze and evaluate existing or proposed business systems and processes to identify and implement improvements and opportunities to meet business unit objectives in smaller, less complex processes. Recommend system changes, documents business rules as well as conduct "as-is" and "to-be" process flowchart processes and documents the results.
Create user stories/use cases, process & Data flows and scenarios in order to clearly communicate a set of functional requirements. Provide input and support the development of business and functional specifications. Document to ensure business requirements are adequately reflected in development documents.
Communicate with software architects and developers utilizing technical background.