Associate Infrastructure Engineer

Karmak•Carlinville, IL

2d•Hybrid

About The Position

The Associate Infrastructure Engineer is responsible for supporting the design, implementation, and daily operation of Karmak's IT infrastructure. This role blends infrastructure engineering, systems administration, and end-user support, ensuring reliable, secure, and scalable technology services across the organization. This position plays a key role in maintaining compute, storage, virtualization, and cloud platforms, while also providing hands-on support for end users and participating in service desk operations. The ideal candidate is technically strong, service-oriented, and capable of troubleshooting across multiple layers of the IT environment.

Requirements

2+ years of experience in IT infrastructure, systems administration, or technical support roles
Strong knowledge of Windows operating systems (Windows 10/11 and Windows Server 2016+)
Experience with Microsoft technologies including: Active Directory & Group Policy, Microsoft 365 / Exchange Online, Endpoint Management (Intune or similar)
Familiarity with virtualization platforms (Hyper-V preferred; VMware a plus)
Basic experience with cloud platforms (Microsoft Azure preferred)
Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs)
Strong troubleshooting and problem-solving skills across multiple systems
Excellent communication skills with both technical and non-technical users
Ability to manage multiple priorities in a fast-paced environment
Strong documentation and organizational skills

Nice To Haves

Experience with backup and recovery solutions is a plus
Exposure to firewall and security concepts is a plus

Responsibilities

Support and maintain server, storage, virtualization, and cloud infrastructure (on-prem and Azure)
Perform systems administration tasks including Active Directory, Group Policy, patching, and system monitoring
Assist with backup, disaster recovery, and data protection strategies
Provide Tier 1–3 support for desktops, servers, and business applications
Troubleshoot and resolve hardware, software, network, and connectivity issues
Participate in help desk operations, including ticket resolution, escalation, and end-user communication
Assist in the deployment of new technologies, systems, and infrastructure improvements
Monitor system performance, availability, and security; proactively identify and resolve issues
Collaborate with internal teams to support business applications and operational needs
Maintain accurate documentation for systems, processes, and troubleshooting procedures
Assist with testing and validation of new systems, patches, and configurations
Participate in on-call rotation and respond to after-hours incidents as needed
Implement and maintain security best practices across servers, endpoints, and infrastructure systems
Monitor systems for security events and participate in incident response and remediation efforts
Manage patching and vulnerability remediation for operating systems, applications, and infrastructure components
Support identity and access management, including permissions, group policies, and least-privilege enforcement
Assist in the configuration and maintenance of security tools such as endpoint protection, firewalls, and monitoring platforms
Participate in security audits, risk assessments, and compliance initiatives
Maintain secure configurations for virtualization platforms, storage systems, and cloud environments (e.g., Microsoft Azure)
Assist in backup and disaster recovery planning with a focus on data integrity and ransomware protection
Monitor and respond to alerts from SIEM, endpoint detection, and other security systems
Document and enforce security standards, procedures, and system hardening guidelines
Collaborate with internal teams to ensure secure deployment of applications and infrastructure changes
Stay current with emerging security threats, vulnerabilities, and mitigation strategies