Associate, Incentive Programs (Energy Storage)

Connecticut Green Bank•Hartford, CT

1d•Hybrid

About The Position

The Connecticut Green Bank (Green Bank) is seeking an Associate to support its Incentive Programs team, with a focus on energy storage. This position will support the implementation and daily operations of the Green Bank's Energy Storage Solutions program, which aims to help Connecticut ratepayers install battery energy storage systems at their home or business. The Associate will handle administrative aspects of the program, primarily managed through the Green Bank's Salesforce platform, including customer service, application processing, and incentives processing. The Green Bank is a quasi-public authority and the first state-level 'Green Bank' in the nation, utilizing public funds to increase and accelerate private investment in the green economy. Working at the Green Bank involves being part of a dynamic team dedicated to implementing the green bank model, stimulating investment in clean energy and environmental infrastructure, and fostering economic growth, community strengthening, and environmental protection.

Requirements

Demonstrated experience with Salesforce is preferred and willingness to learn is required
Demonstrated interest in clean energy and/or clean energy finance through coursework, work experience, and/or extracurricular activities, and willingness to learn
Demonstrated ability to understand various finance and technology-related concepts
Considerable interpersonal and communication skills, with an emphasis on customer service
Strong writing skills and an ability explain battery energy storage and relevant concepts (with training) in a clear and concise manner
Ability to work in a team environment, including with external stakeholders
Strong organizational and time management skills and a demonstrated ability to manage multiple competing priorities
Experience with Microsoft Office, particularly Excel, Word, and PowerPoint
At least two (2) years of employment experience related to the expected duties of this position (e.g., supporting clean energy project deployment or supporting the administration of government or utility program)
A bachelor's degree in environmental science, business, or related field may be substituted for the General Experience as long as the candidate also has demonstrated coursework, internship, or other work experience related to the expected duties of the position.

Nice To Haves

Demonstrated experience with Salesforce

Responsibilities

Supporting the ongoing operations of the Energy Storage Solutions battery storage incentive program
Creating, updating, and maintaining data records in the Green Bank's Salesforce Customer Relationship Management (CRM) platform
Creating, running, and analyzing reports from Salesforce
Reviewing and processing Salesforce applications from program applicants
Replying to program inquiries from external stakeholders (customers, contractors, equipment providers, etc.) via telephone, email, Salesforce, and through meetings
Supporting the team's partnership with Distributed Energy Resource Management System (DERMS) providers to enroll and interpret the performance of batteries enrolled in the Program and ensure consistency with data in Salesforce
Organizing and tracking program documents in Salesforce through various stages in the project development pipeline
Preparing presentation materials, including slides and memoranda
Providing logistical support for team meetings and events, including note taking and follow-up communications
Supporting aspects of regulatory proceedings required to keep the program in compliance with the Public Utilities Regulatory Authority's program objectives and deployment targets
Representing the Green Bank to the public in virtual and in-person engagements, as needed
Related duties as required