Associate Implementation Specialist, Service Delivery

ELEVI Associates•Memphis, TN

22d•$60,200 - $70,200•Onsite

About The Position

This role involves providing day-to-day data center operational support, including escorting and coordinating with field engineers, managing parts inventory, maintaining documentation, and coordinating with colocation teams for facility maintenance. The specialist will execute customer-directed system and version updates, proactively monitor servers, and open/manage service requests. They will perform troubleshooting, log collection, and follow vendor-recommended resolutions, including supporting firmware upgrades and hardware break/fix activities. The role also includes handling parts replacement, hardware deployment, OS installation, GPU configuration, system testing, and validation. The specialist will serve as a flexible escalation and coordination point for random or urgent issues.

Requirements

Strong Customer communication skills, both verbal and written
Ability to work well within an onsite team in a dynamic environment
Must be a US Citizen or have a Green Card
Comfortable on the HW repair side, providing OSE/FSE support, experienced having hands inside the server, replacing parts
Sufficient experience to be confident in skills and add new skills as needed
Basic Network experience
Experience reading Linux logs
Linux cli experience

Nice To Haves

Prior Dell FSE experience a plus
RoCE network experience
Nvidia GPU/NIC experience is a plus

Responsibilities

Ticket management/Tracking
Good problem-solving skills
Great customer service and communication
Ability to work well within a team
Be able to lift 65 pounds
Be able to work while on a ladder
Great attention to detail
Work in a fast-paced environment
Provide day-to-day data center operational support
Escort and coordinate with dispatched field engineers
Manage parts shipping, receiving, and inventory
Maintain and update environment documentation (serial numbers, elevations, runbooks, etc.)
Coordinate with colocation teams for power, cooling, and facility maintenance activities
Execute customer-directed system and version updates
Proactively monitor servers and notify customers of issues
Open and manage service requests; triage and coordinate break/fix activities with Dell support
Perform troubleshooting, log collection, and follow vendor-recommended resolutions
Support firmware upgrades and hardware break/fix activities
Handle parts replacement and hardware deployment
Perform OS installation, GPU configuration, and any testing
Conduct system testing and validation to ensure operational readiness
Handle random or urgent issues as they arise, serving as flexible escalation and coordination point.