Associate Implementation Manager – Remote

Symetra • Bellevue, WA

109d • $33 - $55 • Remote

About The Position

In this role, you implement employer groups that are generally under 500 lives for Life, AD&D, Disability, Absence Management and Supplemental Health Benefits. You will install assigned sold cases, from point of sale through delivery of final bill and contract. You will prepare plan materials including administrative documents and customer education materials.

Requirements

• High School Diploma required.
• 1+ years of experience running small group implementations required.
• Solid understanding of Group Benefit products (Life, STD/LTD, Absence Management, Supplemental Health – Critical Illness, Hospital Indemnity, Accident), claims, and/or billing workflow processes.
• Excellent attention to detail and interpersonal, verbal, and written communication skills.
• Works well under pressure and adaptable to changing priorities.
• Phenomenal multi-tasking and project management skills.
• Comfortable facilitating meetings with internal and external audiences.
• Adept time management skills especially when dealing with opposing priorities.
• Proficient with the MS Office Suite of programs.
• Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
• Minimum Internet Speed: 100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type: Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
• Not Permissible: Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

Nice To Haves

• College degree preferred.
• Experience with Smartsheet and/or Salesforce a plus.

Responsibilities

• Manage implementations for under 500 groups to ensure the timely, accurate and complete onboarding of a new customer's Workforce Benefits.
• Collaborate with Sales Representatives to present at finalist meetings.
• Develop and maintain effective relationships with the Account Management, Sales, Underwriting and Operations teams.
• Actively identify, handle, and resolve issues to conclusion advancing as appropriate. Research installation issues and develop customer specific resolutions. This may include auditing contract drafts to ensure content matches employer requests.
• Be an advocate for our customers. Engage with customers via various channels, including phone, email, and video conferencing. Work directly with third party Broker/Consultant to ensure a smooth implementation. Act as the primary liaison between IT and customers for eligibility feeds.
• Gain extensive knowledge of Symetra’s Benefit product portfolios, service and processing capabilities, including but not limited to enrollment, call center, claims, billing, underwriting, and marketing materials.

Benefits

• Flexible full-time or hybrid telecommuting arrangements
• 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Company matching for community contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED