Associate Implementation Consultant – Food & Nutrition Services

Transact Campus

2d • $54,600 - $91,000 • Hybrid

About The Position

As an Associate Implementation Consultant at Illumia, specializing as the Subject Matter Expert (SME) for our NetMenu platform, you will play a critical role in delivering both on-site and remote implementations for our Healthcare and Higher Education clients. Your hands-on experience in kitchen and back-of-house food production operations, including inventory management, retail menu operations, purchasing and receiving, requisitions, and item and recipe creation, will be essential as you lead the deployment of NetMenu across campuses and sites. You will guide clients through best practices, ensuring successful outcomes and improved operational efficiency.

Requirements

• Bachelor’s degree preferred, or 1 to 3 years of hands-on experience in back-of-house kitchen operations within a healthcare or higher education setting
• In-depth knowledge of food production operations including inventory management, retail menu operations, purchasing and receiving, and requisitions across campuses or sites
• In-depth knowledge of item and recipe creation, including production recipes, yield testing, and standardized recipe management
• Strong experience with relevant systems and proficiency in training and presenting
• Excellent writing, communication, interpersonal, and human relations skills
• Effective time management, decision-making, and organizational abilities
• Customer-first mindset with a professional appearance
• Intermediate proficiency with Microsoft Office suite
• Ability to manage stressful situations effectively
• Valid driver’s license required.

Responsibilities

• Lead on-site and remote implementations of the NetMenu platform, focusing on back-of-house food production operations within healthcare and higher education environments
• Deliver comprehensive training to kitchen and food service teams, sharing best practices tailored to back-of-house workflows including inventory management, retail menu operations, purchasing and receiving, and requisitions
• Collaborate closely with both internal teams and clients to ensure NetMenu is effectively integrated into food production and kitchen operations across campuses and sites
• Maintain documentation, including agendas, status reports, and implementation plans.
• Meet revenue and billable utilization goals through effective project delivery and client satisfaction
• Continuously expand your knowledge of NetMenu and related Illumia systems to remain the go-to expert for food production, kitchen operations, and item and recipe management implementations

Benefits

• Flexible time off
• paid holidays
• volunteer time
• Robust health, dental, and vision insurance plans on your first day of employment
• Employer-paid life insurance/AD&D/short-term and long-term disability insurance
• Comprehensive employee assistance program (EAP)
• Flexible spending account (FSA) or health savings account (HSA)
• Matched 401(k)
• Employee stock purchase plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree