Associate II- Document Review

American Red Cross • Statewide, NY

4d • Hybrid

About The Position

Under limited supervision, ensure accurate and timely review and evaluation of Collections documentation and take appropriate actions to control associated product as necessary. Maintain quality and regulatory standards which impact donor and patient safety. Provide support, development and/or leadership guidance to all volunteers.

Requirements

• High School or equivalent required.
• Minimum 3 years of data processing, medical records, auditing and quality review experience or equivalent combination of education and related experience required.
• Proficiency with computer desktop applications and ability to type with speed and accuracy required.
• Strong organizational skills, document management skills, and the ability to manage multiple tasks required.
• Must be detail oriented and have strong math skills.
• Excellent oral and written communication skills required.
• Ability to identify, resolve and escalate issues if necessary.
• Must display tact, diplomacy and professionalism in difficult situations and ensure confidentiality of sensitive information.
• Ability to work on a team.
• May be required to travel.

Nice To Haves

• Previous donor center experience, medical experience or quality background preferred.

Responsibilities

• Review and correct electronic and manual versions of donor collections operations documents and assist with donor safety and patient safety issues as related to results of the review.
• Evaluate discrepancies identified during review to include initial investigation and management of suspect products.
• Make corrections as appropriate per defined procedures.
• Document discrepancies and forward to staff responsible for problem investigation and follow up activities.
• Contribute ideas and expertise to formulate effective corrective actions for problems by participating in functional work groups or providing feedback to appropriate management.
• Contact external and internal customers such as donors, DCSC or other departments and foster teamwork to enhance operational success.
• Ensure confidentiality of sensitive information and resolve difficult situations with professionalism.

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED