Associate II, BPS Operations Processing

FIS Global • Milwaukee, WI

13d • Onsite

About The Position

This position is part of our larger Chargeback Resolution department which includes our customer service and back-office teams. Aside from a great leadership staff, the fraud/disputes group includes 40+ associates that are well trained with a desire to provide superior customer service. At FIS we believe that our front-line associates are as important as our clients and consumer for whom we provide services and support.

Requirements

• High school diploma or GED
• Prior fraud/dispute chargeback experience
• Banking/financial experience
• Excellent customer service skills (verbal and written) that foster customer satisfaction
• Knowledge of processes and procedures that affect credit/debit and pre-paid debit disputes
• Ability to work independently and in a team environment while maintaining confidentiality

Responsibilities

• Handling all aspects of the fraud/disputes process
• Learn and remain current on Visa/Mastercard, federal and state regulations
• Review, research and initiates the resolution of fraud/dispute inquiries
• Follow up on escalated issues with coaching and mentoring to learn appropriate solutions
• Expand overall knowledge of services
• Resolving non-posted items, retrieval projects and authorization chargebacks
• Accurately processing and resolving dispute inquiries in a call center environment
• Utilize critical thinking skills which may require deviation from standard procedures
• Meet standards regarding quality, schedule adherence and other metrics
• Provide mentoring to less experienced associates

Benefits

• Employer sponsored medical coverage
• Dental coverage
• Vision coverage
• Paid vacation (3 weeks)
• Sick time (5 days)
• Volunteer time (8 hours)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED