Associate I, Production Operations

FIS Global•San Antonio, TX

About The Position

At FIS, technology and people advance the way the world pays, banks, and invests. The company emphasizes inclusive, diverse teams and innovation to help colleagues, clients, and communities succeed. The Associate Advanced, Production Operations role supports daily card production and serves as a resource for production associates and shift leadership. The position combines hands-on production work with leadership support, training, testing, process documentation, and continuous improvement. The role focuses on safe and efficient execution of production activities in accordance with quality standards and operational procedures. Success is measured by operational excellence, team readiness, quality outcomes, and achievement of production goals. Schedules: N1 is Sunday through Tuesday, 7:00 p.m. to 7:30 a.m.; N2 is Wednesday through Friday, 7:00 p.m. to 7:30 a.m. The role requires 12-hour shifts and overtime as needed to support business requirements.

Requirements

High school diploma, GED, or equivalent combination of education and relevant experience.
Experience in a production, manufacturing, operations, or processing environment.
Problem-solving and troubleshooting skills with attention to detail.
Strong verbal and written communication skills, including documenting procedures and processes.
Ability to adapt to changing priorities, work independently, and collaborate across teams.
Ability to lift, move, and handle production materials and perform repetitive tasks as required.
Ability to work 12-hour shifts and overtime as needed to support business requirements.

Nice To Haves

Experience supporting production leadership or acting as a lead associate in a manufacturing or operations environment.
Knowledge of continuous improvement methodologies and process optimization practices.
Experience creating work instructions, standard operating procedures, or training materials.
Familiarity with production performance metrics and reporting tools.
Experience in a highly regulated, quality-driven production environment.

Responsibilities

Operate production equipment, inserters, printers, sorters, and related production systems to meet daily output targets.
Support shift management as a lead resource for production associates during daily operations.
Assist with onboarding, training, and coaching team members on equipment, procedures, and quality standards.
Conduct testing and validation for processes, materials, and equipment enhancements.
Create, maintain, and update operational documentation, work instructions, and process guides.
Monitor production workflows and identify opportunities to improve efficiency, accuracy, and throughput.
Troubleshoot routine equipment and process issues to minimize downtime and maintain production schedules.
Ensure compliance with operational, quality, security, and safety requirements in a regulated production environment.
Track production results and communicate operational concerns, risks, and improvement opportunities to leadership.
Perform repetitive tasks accurately and consistently while maintaining quality standards and meeting deadlines.