Associate I, Production Operations

FIS Global•Canton, MA

23d•Onsite

About The Position

The Associate I, Production Operations processes customer payments and exceptions in a timely and accurate manner for customer accounts. The position is onsite at 10 Dan Road, Canton, Massachusetts. The schedule is listed as Tuesday through Sunday, 2 p.m. to 10 p.m., with Monday and Saturday off; the posting contains this apparent scheduling inconsistency. The position is described as entry level.

Requirements

High school diploma or GED.
Capacity to lift or move up to 30 pounds.
Considerable knowledge of remittance processing.
Proficient written and oral communication skills when dealing with employees or external customers and clients.
Knowledge of the practices, procedures, and problem-solving techniques required to verify and distribute computer output.
Knowledge of the practices, procedures, and problem-solving techniques required to process client transactions and produce output through computer operations.
Knowledge of the practices, procedures, and problem-solving techniques involved in item processing.
Knowledge of client specifications for remittance processing.
Knowledge of off-line and peripheral equipment operation and maintenance.
Proficiency in assembling, organizing, and sequencing work.
Knowledge of how to identify errors in calculations and balances.

Responsibilities

Prepare customer payments for processing.
Coordinate setup and maintenance activities for the remittance processor and related equipment.
Perform research and adjustment activities.
Process exception items.
Maintain inventory of remittance processing supplies.
Prepare outgoing collection notices for negotiable instruments, such as bonds, food stamps, and foreign items.