Associate I, Production Operations
FIS Global•Canton, MA
•Onsite
About The Position
As an Associate I in Production Operations, you will support the accurate and timely processing of customer payments. You will perform data capture, data entry, manual batching and exception-processing activities. Success requires strong attention to detail, computer proficiency and the flexibility to adjust priorities based on processing deadlines.
Requirements
- Strong computer skills and the ability to navigate multiple system screens comfortably.
- Accurate data-entry, data-capture and information-verification skills.
- Strong attention to detail when reviewing reports, batches and exception items.
- Ability to organize work and manage multiple priorities effectively.
- Ability to follow documented processes and make accurate item-disposition decisions.
- Clear communication and effective teamwork skills.
- Flexibility to adjust assignments based on workload and processing deadlines.
- Ability to work Monday through Friday from 8:00 a.m. to 4:30 p.m.
Nice To Haves
- Experience in payment processing, transaction processing or production operations.
- Experience performing exception processing, document sorting or manual batching.
- Familiarity with system-generated reports and data-quality verification.
- Experience working in a deadline-driven, team-based operations environment.
Responsibilities
- Perform exception processing, including data capture, data entry and manual batching before capture.
- Review exception pulls for derogatory, non-processing or otherwise non-processable items.
- Print and use system reports to locate and retrieve derogatory items.
- Sort capture batches and remove items requiring additional verification.
- Verify non-processable items and determine whether they should be returned or reprocessed.
- Navigate payment-processing systems accurately and efficiently.
- Maintain accuracy while managing multiple tasks and changing work priorities.
- Complete assigned work according to established processing deadlines.
- Collaborate with team members and provide operational assistance when needed.
- Follow documented procedures to support consistent payment-processing quality.
Benefits
- Opportunities to make an impact in fintech
- Personal and professional learning
- Inclusive, diverse work environment
- Resources to give back to your community
- Competitive salary and benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
