Associate I, Production Operations

FIS Capital Markets•Canton, MA

27d•Onsite

About The Position

In this role you will be processing customer payments and exceptions in a timely and accurate manner to customer accounts. Prepares customer payments for processing. Coordinates set-up and maintenance activities for the remittance processor and related equipment. Performs research and adjustment activities. Processes exception items. Maintains inventory of remittance processing supplies. Prepares outgoing collection notices for negotiable instruments, e.g., bonds, food stamps, foreign items.

Requirements

High school diploma or GED
Capacity to lift or move up to 30 pounds
Considerable knowledge of remittance processing
Proficient written and oral communication skills in dealing with employees or external customers/clients
Knowledge of the practices, procedures and problem-solving techniques required to verify and distribute computer output
Knowledge of the practices, procedures and problem-solving techniques required to process client transactions and produce output through computer operations
Knowledge of the practices, procedures and problem-solving techniques involved in item processing
Knowledge of client specifications for remittance processing
Knowledge of off-line and peripheral equipment operation and maintenance
Proficiency to assemble, organize and sequence work
Knowledge to identify errors in calculations and balances

Responsibilities

Processing customer payments and exceptions in a timely and accurate manner to customer accounts.
Prepares customer payments for processing.
Coordinates set-up and maintenance activities for the remittance processor and related equipment.
Performs research and adjustment activities.
Processes exception items.
Maintains inventory of remittance processing supplies.
Prepares outgoing collection notices for negotiable instruments, e.g., bonds, food stamps, foreign items.