Associate I, Production Operations

FIS Capital Markets•Addison, TX

4d•Onsite

About The Position

As a Remittance Processing Associate, you will support payment processing operations by accurately preparing and processing customer payments and exceptions. This is an on-site, production-focused role where accuracy, organization, and meeting processing deadlines are important. The position also includes mail handling, scanning, research, exception processing, and support for remittance processing equipment. The role is located at 16633 Dallas Parkway, Suite 300, Addison, TX 75001. The schedule is Monday through Friday, 6:00 a.m. to 2:30 p.m., with Saturdays and Sundays off.

Requirements

High school diploma or GED.
Ability to lift or move up to 30 pounds.
Knowledge of remittance or payment processing.
Strong written and verbal communication skills.
Ability to organize, prioritize, and sequence work effectively.
Ability to identify errors in calculations and account balances.
Knowledge of transaction and exception processing procedures.
Familiarity with computer operations and processing equipment.
Ability to follow client-specific processing requirements and procedures.
Experience working in a detail-oriented, deadline-driven environment.

Responsibilities

Prepare customer payments for processing.
Open and scan incoming mail.
Process customer payments accurately and within established deadlines.
Research and resolve payment exceptions and adjustments.
Process exception items.
Coordinate setup and maintenance activities for remittance processing equipment.
Maintain an appropriate inventory of remittance processing supplies.
Review work to identify calculation or balancing errors.