Associate I O Engineer

UnitedHealth Group•Minneapolis, MN

2d•$60,200 - $107,400•Onsite

About The Position

As an Associate (Senior) Tech Support Analyst, you will play a critical role in providing essential technical support and issue resolution across systems, software, and hardware infrastructure. You will work directly with technology teams and end users to troubleshoot, diagnose, and resolve complex technical incidents, ensuring service continuity and operational efficiency. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

3+ years of experience providing technical support, desktop support, or IT helpdesk assistance
3+ years of experience troubleshooting hardware, desktop operating systems (e.g., Windows, macOS), and standard business software
3+ years of experience using IT incident tracking or ticketing tools (e.g., ServiceNow, Remedy)
25%25 Travel required (Field based position)

Nice To Haves

Associate degree or Bachelor’s degree in Information Technology, Computer Science, or a related technical field
Relevant industry certifications (e.g., CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator)
Experience supporting software applications or IT infrastructure within a healthcare or corporate enterprise environment
Basic understanding of networking principles, Active Directory, and remote support tools
Strong customer service orientation with clear written and verbal communication skills
Demonstrated ability to follow standard operating procedures and resolve technical issues in an enterprise environment

Responsibilities

Provide first- and second-tier technical support and incident management for hardware, software, and network connectivity issues
Troubleshoot, diagnose, and resolve technical problems in a timely and efficient manner to minimize downtime
Log, track, and document support tickets and resolution steps using standard IT service management systems
Escalate complex or unresolved technical issues to higher-tier support teams or engineering specialists as appropriate
Assist with user onboarding, hardware provisioning, software installation, and access administration
Maintain technology support documentation and standard operating procedures to enhance support delivery and efficiency
Collaborate with cross-functional technology teams on system upgrades, operational maintenance, and process improvement initiatives
Design, develop, and deploy AI-powered solutions to address complex business challenges with emphasis on responsible use of AI