Associate I, Document Services

CardWorks•Woodbury, MN

18h•$17 - $23•Onsite

About The Position

At CardWorks, the mission is to help people connect with possibility and opportunity through financial servicing expertise, building meaningful, long-term relationships with consumers, employees, and clients. CardWorks, Inc. is a diversified consumer finance service provider and parent company of CardWorks Servicing, LLC, Merrick Bank, and Carson Smithfield, LLC. CardWorks Servicing, LLC provides end-to-end operational servicing functions for credit cards, secured cards, and installment loans, servicing consumer and small business loans and offering backup servicing and due diligence services. Merrick Bank is an FDIC-insured Utah Industrial Loan Bank, operating credit cards, recreational lending, and merchant services. Carson Smithfield, LLC provides post-charge-off debt recovery services. This Associate I role is primarily responsible for handling incoming and outgoing mail, return mail, and preparing items for scanning operations by a vendor. This includes distributing and collecting mail, preparing, processing, and forwarding outgoing mail, determining, affixing, and recording postage on registered mail/packages, handling checks for the Settlement Services department, and other mailroom functions. The position also involves performing administrative and clerical duties related to mail handling and providing operational and customer support for these processes.

Requirements

High School Diploma or its equivalent education
Experience working with computers is
Must be able to work under pressure along with solid time management and problem-solving skills
Keyboarding proficiency
Familiarity with Windows based computer applications
Ability to work under pressure; flexibility and willingness to work at a rapid pace
Ability to understand and carry out oral and written instructions
Ability to compose simple correspondence
Ability to communicate with others and to assimilate and understand information, in a manner consistent with essential job functions
Ability to multi-task is essential
Must be able to complete work within required timeframes
Must problem solve in an effective and efficient manner
Must demonstrate strong verbal and written communication skills

Nice To Haves

One (1) year of related operations, support, or mailroom experience highly desirable
One (1) year of credit card or banking industry experience is a plus

Responsibilities

As assigned, track incoming mail, return mail, correspondence, checks, etc., and processes incoming / outgoing overnight packages
Review, sort, and prepare incoming mail to be forwarded for imaging
Assist other departments as needed
Maintain knowledge of current policy and procedure changes and updates, and serve as a resource to clients, and external departments
Handle the printing, folding, and stuffing for outgoing correspondence to customers
Process ad-hoc scanning requests as received by other operational areas
Perform delivery of mail to appropriate personnel and departments as needed
Capture and destroy returned cards
Fulfill special mailing requests as needed from other departments
Adhere to the regulatory timeframes and controls within the department and business unit
Perform other functions and duties as required by management/evolving needs of the department

Benefits

Competitive Pay, including a Bonus Target or Variable Pay Incentive Program
Medical, Dental, and Vision (plus much more)
401(k) Plan with Company Match
Short- & Long-Term Disability
Wellness Programs
Group Life and AD&D Insurance
Paid Vacation, Sick Days and bank Holidays
Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition
A total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite.

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