Document Services Specialist
About The Position
Our Document Services team plays a critical role in supporting our corporate clients by acting as a statutory agent for service of process both nationwide and internationally. The team is responsible for receiving, imaging, processing, and forwarding legal documents and government notices, as well as managing incoming and outgoing mail and other administrative functions. In this role, you’ll ensure documents are processed accurately and on time, helping mitigate legal and service‑level risks while supporting strong client relationships. If you’re passionate about delivering high‑quality service, thrive in a fast‑paced, detail‑driven environment, and are eager to be part of a collaborative and globally diverse organization, this could be an excellent next step in your career. We are a global business with an entrepreneurial spirit, and we are proud of that. What that comes with this is a fast-paced environment and lots of change so you will be resilient in nature and able to adapt quickly and embrace the pace of change we often work at. As a detail‑driven professional with strong organizational and problem‑solving skills, you will serve as a key point of control within our Document Services operation, helping ensure accuracy, timeliness, and consistency in how documents are processed on behalf of our clients.
Requirements
- Exceptional attention to detail with accurate data entry skills.
- Experience handling high volumes of documents in a data entry or processing environment.
- Strong computer skills, including typing, scanning, email, and internet research.
- Excellent written and verbal communication skills
- Self‑motivated with strong organizational and time‑management abilities
- Ability to work efficiently under deadlines in a fast‑paced office setting
Nice To Haves
- Bachelor’s degree from an accredited college or university (preferred)
- Mac knowledge is a plus
Responsibilities
- Prioritizing incoming service of process and government documents based on urgency, client‑specific requirements, and deadlines.
- Performing pre‑send and post‑send quality checks to ensure accurate data entry, routing, and document imaging.
- Identifying and resolving routine exceptions, escalating more complex issues in line with established procedures.
- Preparing daily end‑of‑day summaries and maintaining basic workflow and quality dashboards.
- Supporting team leaders by identifying recurring errors or bottlenecks and contributing improvement ideas.
- Assisting with cross‑location workload balancing and backfilling processing or mailroom tasks as needed to meet service‑level.
Benefits
- Paid parental leave, flexible working and a caring and inclusive culture.
- Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.
- Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.
- Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
