Associate I, Document Services

CardWorks • Woodbury, MN

1d • Onsite

About The Position

At CardWorks, we aim to help people connect with possibility and opportunity using our financial servicing expertise. Building meaningful, long-term relationships with consumers, our employees, and our clients is what matters most. CardWorks, Inc. is a diversified consumer finance service provider and parent company of CardWorks Servicing, LLC, Merrick Bank and Carson Smithfield, LLC. CardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans, servicing consumer and small business loans across the credit spectrum and offering backup servicing and due diligence services. Merrick Bank is an FDIC-insured Utah Industrial Loan Bank operating credit cards, recreational lending, and merchant services. Carson Smithfield, LLC provides post-charge-off debt recovery services. CardWorks is a leading credit and payments company and a people-centric, compliance-focused organization enabled by data and technology, with a mission to delight clients and customers and over 35 years of operating history.

Requirements

• High School Diploma or its equivalent education required
• Experience working with computers is required
• Must be able to work under pressure along with solid time management and problem-solving skills
• Keyboarding proficiency
• Familiarity with Windows based computer applications
• Ability to work under pressure; flexibility and willingness to work at a rapid pace
• Ability to understand and carry out oral and written instructions
• Ability to compose simple correspondence
• Ability to communicate with others and to assimilate and understand information, in a manner consistent with essential job functions
• Ability to multi-task is essential
• Must be able to complete work within required timeframes
• Must problem solve in an effective and efficient manner
• Must demonstrate strong verbal and written communication skills

Nice To Haves

• One (1) year of related operations, support, or mailroom experience highly desirable
• One (1) year of credit card or banking industry experience is a plus

Responsibilities

• As assigned, tracks incoming mail, return mail, correspondence, checks, etc., and processes incoming/ outgoing overnight packages
• Reviews, sorts, and prepares incoming mail to be forwarded for imaging
• Assists other departments as needed
• Maintains knowledge of current policy and procedure changes and updates, and serves as a resource to clients, and external departments
• Handles the printing, folding, and stuffing for outgoing correspondence to customers
• Processes ad-hoc scanning requests as received by other operational areas
• Performs delivery of mail to appropriate personnel and departments as needed
• Captures and destroys returned cards
• Fulfills special mailing requests as needed from other departments
• Adheres to the regulatory timeframes and controls within the department and business unit
• Other functions and duties as required by management/evolving needs of the department.

Benefits

• Competitive Pay, including a Bonus Target or Variable Pay Incentive Program
• Benefits Package -Medical, Dental, and Vision (plus much more)
• 401(k) Plan with Company Match
• Short- & Long-Term Disability
• Wellness Programs
• Group Life and AD&D Insurance
• Paid Vacation, Sick Days and bank Holidays
• Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition
• A total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees