Associate I, Customer Service (Customer Service Representative I)

Nordson•Chattanooga, NH

About The Position

Nordson Medical , a global leader in Interventional Solutions, Fluid Components, and Surgical Solutions, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment. Summary of the role As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected. Job Summary The Associate, Customer Service will assist customers with request for quotes (RFQs), general inquiries, and purchase order (PO) processing. The role will involve cross-site responsibilities, including but not limited to working with cross site teams to get timely solutions and ensure an understanding of customer demand where applicable. They will be single point of contact for a given subset of customers as well as the single point of contact for the internal teams where related to this subset of customers.

Requirements

Bachelor’s degree in a related field preferred
3+ years’ industry related experience in lieu of education
1+ years’ experience in customer service preferred
Collaborative team member and strong communication (written, verbal) skills
Strong Attention to Detail

Responsibilities

Dedicated, single point of contact between both Nordson Medical manufacturing facilities and a subset of customer accounts, both internally and externally
Responsible for communicating all customer concerns and goals to the rest of the Contract Manufacturing departments
Complete ownership of customer contact from PO entry to shipping communications
Respond to customer requests, and inquiries within 1-2 business days
Delegate technical issues to the appropriate individuals/functions. If the Customer Service Associate cannot answer a technical question, they are responsible for ensuring the customer is connected with the appropriate person to meet their needs
Close collaboration with Operations, Quality and regional account managers (RAMs) to ensure customers are supported effectively
Known in the organization to be “the customer inside” and based on customer tier, respond to inquiries at the expected timeline to ensure accurate, timely communications
Understand the key internal stakeholders at the Nordson Medical facilities and have the right training and tools to view all necessary information for timely responses
Identify new component opportunities by understanding interventional technologies via collateral
Understanding of when and where any particular part is connected to a Top Customer Account as the “end customer” and accommodates accordingly with response times, internal communications, etc. (Looping in Customer Experience Account Manager and Strategic Account Manager (SAM) where necessary.
Responsible for obtaining and understanding customer forecasting as applicable
Performs other duties and responsibilities as assigned