Associate HR Services Representative

S&C Electric Company•Chicago, IL

9d•$53,944 - $71,476•Onsite

About The Position

The HR Shared Services team serves as the primary intake center for service requests at S&C. This includes managing inquiries related to benefits, payroll, and other critical HR services as well as being the point of contact for service requests for functional areas across the business. The team provides timely and efficient support and contributes to the overall operational excellence of S&C, ultimately enhancing employee satisfaction and organizational effectiveness. The Associate HR Services Representative is responsible for managing the intake of HR tickets through the service center, playing a pivotal role in providing frontline support to employees. Focusing on responsiveness and efficiency, the rep addresses inquiries, answers questions, and ensures the seamless flow of HR-related requests. Collaborating closely with cross-functional teams, this position navigates escalations as needed, contributing to the overall effectiveness of S&C.

Requirements

0-1 year of demonstrated experience in HR Services or a related customer-centric HR role, showing strong customer service skills with demonstrated experience responding to inquiries in a valuable and timely manner.
Good written and verbal communication skills with the ability to communicate effectively with the Shared Services team, vendors, and team members.
Good organizational skills with the ability to manage multiple projects simultaneously and balance deadlines.
Good attention to detail and ability to complete activities with accuracy, including highly confidential information and employee files.
Good time management skills with the ability to estimate how long tasks will take and schedule accordingly.
Ability to work in a team and approach collaborative activities with a positive attitude.
Ability to enter data both electronically and manually with accuracy, asking for clarification when data appears to be incorrect.
Good analytical and mathematical abilities with the ability to reconcile expense lists and create simple budgets for events and other department activities.
Good computer skills with some demonstrated experience in navigating simple databases and information systems.
Proficient in Microsoft Office products, including Outlook, Excel, and PowerPoint.

Nice To Haves

Demonstrated experience with ServiceNow or an alternative support ticketing system.
Prior experience working in a benefits or HR team.

Responsibilities

Support the HR Function in receiving inquiries
Create master benefit files for all new hires and continuously build the files through documentation from a team member’s employment activities, such as enrollment, changes, and termination. Audit the files regularly to ensure completeness.
Utilize the HRIS to update team members’ information as it relates to company programs, such as benefits plans. Reports data-related issues to senior members of the team for action.
Assist in managing retirement plan records, overseeing participants’ status from current to terminated or deceased.
Coordinate various processes supporting the HR Function as needed.
Perform other administrative duties as needed, restocking supplies, and updating records.
Other responsibilities as assigned

Benefits

Medical & Prescription
Dental
Vision
Health Care and Dependent Care Flexible Spending Accounts
Health Savings Account (HSA)
Group Life Insurance
Optional Supplemental Life and AD&D Insurance
Wellbeing Resources including Employee Assistance Program
Family Forming Benefits (i.e., Adoption and Fertility support)
Vacation Time
Sick Time
Paid Holidays
Company Shutdown days
Short-Term Disability
Long-Term Disability
Other Leaves
Paid Parental Time
Military Leave
401(k) Retirement Savings and Employee Stock Ownership Plan (KSOP) offering traditional and Roth 401(k) options and an Employee Stock Ownership Plan (ESOP) component
Annual incentive plan (AIP)