Associate, HR Program & Insights

Customers Bank•Malvern, PA

13d•$80,000 - $100,000

About The Position

This role is a departure from a traditional strategic Business Partner position. Instead, it is built for someone who thrives at the intersection of program management, sound judgment, and elevating people processes through AI. AI tools are expected to handle the bulk of the analytical, drafting, and reporting workload: this role owns directing that work, validating its accuracy, and applying the judgment AI cannot: exercising discretion in sensitive conversations and making the calls that carry real organizational weight. The PXT BP Program & Insights Partner will drive the operational backbone of the Business Partner team by running projects, owning exit interviews, and partnering with the CPO to shape and quality-check executive-level communications. This is a highly visible role that blends execution, judgment, and discretion, and offers significant exposure to senior leadership.

Requirements

Experience in HR/PXT, People Operations, Program/Project Management, or a related field.
Demonstrated ability to manage multiple projects simultaneously, with strong organizational and prioritization skills.
Hands-on experience directing AI tools (e.g., generative AI assistants, automation platforms) to improve efficiency and elevate delivery as a PXT team.
Strong written and verbal communication skills.
Sound judgment and discretion in handling confidential and sensitive employee information.
Comfort operating with ambiguity and building process where none currently exists.
Ability to work with the Microsoft Suite and learn/work with other Customers Bank's applications.
Hands-on experience directing AI tools (e.g., generative AI assistants, automation platforms) to improve efficiency and elevate delivery.
Experience directing or reviewing AI-generated dashboards or reporting tools (e.g., Excel, Tableau, Power BI, or similar).

Nice To Haves

3+ years of experience in a corporate environment, preferably in Financial Services.
Prior experience conducting exit interviews.
Experience directing or reviewing AI-generated dashboards or reporting tools (e.g., Excel, Tableau, Power BI, or similar).
Experience supporting C-suite or senior executive stakeholders directly.
PHR/SHRM or related HR certification a plus.

Responsibilities

Own and drive the operating cadence for the PXT Business Partner team, including planning and tracking of key initiatives and workstreams.
Lead cross-functional projects that improve how the Business Partner team operates, including but not limited to process design, tools, playbooks, and standard Business Partner lifecycle deliverables.
Direct AI tools to build and maintain dashboards and operational reporting; apply judgment to validate accuracy and translate the outputs into recommendations for BP and PXT leadership.
Act as the connective tissue between the Business Partner team and other PXT functions (Talent Acquisition, Total Rewards, PXT Solutions, etc.) on shared initiatives.
Identify where AI can take on the analytical and administrative load across the Business Partner team's work, and lead implementation of those use cases.
Serve as an internal champion and 'power user' of AI tools within the Business Partner team, sharing practical use cases and best practices.
Review AI-generated output for accuracy, tone, and appropriateness before it reaches leadership, and recommend where new AI-driven approaches should be scaled.
Own the end-to-end exit interview process, including scheduling and personally conducting interviews; use AI tools to synthesize themes and draft trend reporting, applying judgment to validate findings before sharing insights with BP and PXT leadership.
Maintain accurate, confidential exit interview documentation in line with company policy and applicable employment law.
Own the logistics and execution of the performance management cycle in partnership with strategic BPs and PXT Shared Services.
Support the compensation cycle (merit, bonus, equity refresh) by coordinating process timelines and validating the accuracy of data; strategic comp decisions and guidance remain with senior BPs and Total Rewards.
Own the operational cadence of talent review and succession planning processes, enabling leadership to focus on the calibration and talent discussions themselves.
Partner with PXT Shared Services to ensure accuracy of headcount and org data integrity within Workday, applying judgment to investigate and resolve discrepancies AI-generated audits surface.
Partner with the Talent Acquisition team on workforce planning, tracking to identify risks and gaps for leadership.
Provide judgment-based oversight for org design and restructuring efforts — flagging potential conflicts and validating AI-generated trackers and communication timelines — in partnership with senior BPs.
Own the employee engagement survey program end-to-end, completion tracking, and results consolidation, while personally partnering with BPs and leaders to interpret findings and shape meaningful action plans.
Support the administration of recognition and culture programs across the Business Partner group's client organizations.
Partner directly with the Chief People Officer to shape the narrative and messaging strategy for executive-level presentations and leadership communications.
Apply judgment and discretion to review, refine, and quality-check executive materials, ensuring accuracy, tone, and appropriateness for the audience.
Provide context and strategic framing ahead of leadership meetings and business reviews, drawing on organizational and relationship knowledge that AI does not have access to.