Associate Helpdesk Technician
About The Position
Tutor Perini Corporation is seeking an Associate Helpdesk Technician to join our office in New Rochelle, New York. As an Associate Helpdesk Technician at Tutor Perini Corporation, reporting to the Manager of IT Operations, you will have the opportunity to respond to end-user help tickets, calls, and emails, quickly diagnose problems and coach end-users through a wide variety of software and hardware related resolutions. You will also manage user account changes in Active Directory/Entra ID, document and escalate incidents to responsible groups when necessary, and prepare and publish self-help documentation for common “how to” problems. Additionally, you will proactively monitor and perform troubleshooting to diagnose and isolate network problems and minimize downtime, image new PCs and update images on currently deployed PCs utilizing the SmartDeploy platform, and inventory new equipment and software and perform periodic audits of deployed assets.
Requirements
- High School Diploma or equivalent required. Associate degree in conjunction with other certifications and work experience considered.
- Minimum of two years of IT service desk experience
- Proven mastery of Windows operating systems, including Windows 11.
- Strong working knowledge of Active Directory – ability to create/modify/disable accounts.
- Ability to install, upgrade and troubleshoot computers, monitors, printers, copiers, and multi-function devices (MFDs).
- Ability to troubleshoot network connection issues – both wired and wireless.
- Understand and troubleshoot Microsoft Office 365 applications.
- Ability to set up smart phones and tablet computers (iPads) for corporate access and basic troubleshooting support.
- Excellent documentation and organizational skills.
- Strong troubleshooting and problem-solving skills.
- Excellent customer service skills and a genuine desire to help end-users, plus work well with others in a team-oriented environment.
- Must be self-motivated and be able to work independently.
Nice To Haves
- Bachelor’s degree is preferred.
- CompTIA A+ certification preferred
- Microsoft Certified Professional preferred
- KCS (Knowledge Centered Service) or equivalent certification is a plus.
- Familiarity with drive mappings/Desktop Authority application is recommended.
- Knowledge of construction industry-related software such as Autodesk products, Procore, Bluebeam, etc., is a plus.
Responsibilities
- Respond to end-user help tickets, calls, and emails, quickly diagnose problems and coach end-users through a wide variety of software and hardware related resolutions.
- Manage user account changes in Active Directory/Entra ID.
- Document and escalate incidents to responsible groups when necessary.
- Prepare and publish self-help documentation for common “how to” problems.
- Proactively monitor and perform troubleshooting to diagnose and isolate network problems and minimize downtime.
- Image new PC’s and update images on currently deployed PC’s utilizing the SmartDeploy platform.
- Inventory new equipment and software and perform periodic audits of deployed assets.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
