About The Position

The Associate Healthcare Care Consultant (Associate HCC) is an entry-level business development professional who supports hospice referral growth through relationship development, community outreach, and customer engagement. Working alongside experienced sales and operational leaders, the Associate HCC learns consultative selling, healthcare referral development, and market planning while representing the organization’s mission, values, and commitment to patient care. Structured coaching, mentorship, and field training help prepare the Associate HCC for potential advancement to a Healthcare Care Consultant role. The position supports referral partners, community education, territory and account planning, and coordination with clinical, operational, and admissions teams. The Associate HCC maintains customer and market information in company systems and follows company policies, compliance standards, and applicable regulations. This is a safety-sensitive position.

Requirements

  • Strong communication, interpersonal, and relationship-building skills.
  • Ability to learn consultative sales techniques and apply coaching feedback.
  • Self-motivation and desire to build a career in healthcare sales and business development.
  • Proficiency with Microsoft Office and other business technology tools.
  • Valid driver's license, reliable transportation, and ability to travel within the assigned territory.
  • Bachelor's degree preferred or equivalent combination of education and experience.

Nice To Haves

  • Previous internship, customer service, healthcare, recruiting, hospitality, retail sales, or business development experience.
  • Exposure to healthcare, senior care, hospice, home health, or related industries.
  • Leadership experience through work, athletics, student organizations, or volunteer activities.
  • Bachelor's degree.

Responsibilities

  • Learn and apply the organization's consultative selling process through field training, coaching, and guided customer interactions.
  • Support professional relationships with physicians, discharge planners, social workers, senior living communities, skilled nursing facilities, and other healthcare referral partners.
  • Accompany senior sales representatives on customer visits to learn account management and referral development techniques.
  • Help identify opportunities to strengthen referral relationships and increase community awareness.
  • Participate in customer follow-up activities to provide responsive service.
  • Participate in community presentations, health fairs, networking events, and educational programs.
  • Help educate referral sources, patients, families, and community partners about hospice services and the organization's value proposition.
  • Assist with planning and coordinating community outreach activities.
  • Represent the organization professionally at community and business events.
  • Assist with executing territory and account development plans under sales leadership guidance.
  • Support referral and admission growth objectives through daily activity and relationship-building initiatives.
  • Maintain accurate records of customer interactions, opportunities, and market intelligence in company systems.
  • Participate in territory reviews and business planning discussions.
  • Build working relationships with clinical, operational, and admissions teams to support a positive customer experience.
  • Collaborate with internal stakeholders to support patient access and referral coordination.
  • Participate in team meetings, training, and professional development activities; seek coaching and feedback.
  • Follow company policies, procedures, compliance standards, and regulatory requirements.
  • Complete required compliance and annual training programs.
  • Demonstrate the organization's mission, vision, and values, and maintain professionalism, integrity, and accountability.
  • Perform other duties as assigned.

Benefits

  • Competitive pay
  • 401(k) with company match
  • Career advancement opportunities
  • National and local recognition programs
  • Teammate Assistance Fund
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Generous paid time off
  • 7 paid holidays
  • Wellness programs, including telemedicine, diabetes management, and Joint & Spine Concierge Care
  • Education support and tuition assistance
  • Company-paid life insurance
  • Company-paid long-term disability insurance
  • Voluntary benefits, including pet, critical illness, accident, and long-term care coverage
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