Associate, Gym Ops

Movement•New York, NY

67d•Onsite

About The Position

At Movement, our core values of growth, connection, and integrity are at the heart of everything we do. We're not just a climbing gym - we're a community that's dedicated to transforming lives through climbing, yoga, and fitness and sharing that vision with as many people as we can. As the country’s largest network of climbing gyms, we're building an extraordinary team that's committed to growing our business, our value to our members, our future customers, and our industry. By expanding our community, we can create rewarding career paths for our team members, continually improve the customer experience, build a sustainable business for the long term, and give back to the communities we are all a part of. We’re looking for passionate, resilient, and business-minded enthusiasts who share our values and want to join us in not only leading the climbing industry but defining it! JOB SUMMARY The Opener/Closer Team Member is essential to providing an awesome customer experience and drives our mission to share our passion, create community, and inspire philanthropy, while ensuring the gym provides a space for our community where everyone feels welcome. They are hard-working, inclusive, passionate individuals who love to share their enthusiasm for climbing, yoga, and fitness through excellent customer service. Our Core Values Innovation, Passion, Partnership, Integrity and Inclusion drive our culture, and our front desk staff embody these values as a member of our community and enable our guests to have transformative, purpose-driven moments!

Requirements

Upbeat and adaptable attitude that fosters a welcoming and inclusive environment
Solid understanding of customer service skills that enable transformative, purpose-driven moments
Clear and effective communicator to support collaboration with others
Ability to multi-task in a fast-paced environment
Problem-solving skills to creatively find solutions for customer needs
Initiative to complete responsibilities with minimal supervision or prompting
Comfortable adapting to web-based programs and registers
Experience in teaching educational programs
Regular evening and weekend availability required

Nice To Haves

Opportunities for passionate individuals with strong instruction skills to advance into other operations and programs positions within the gym

Responsibilities

Delivers outstanding customer experience that helps inspire others to live intentionally and strive for personal bests.
Shows respect for others and makes progress towards the mutual sharing of feedback and concerns.
Ensures customer service delivered aligns with our culture, mission, and core values.
Demonstrates a growth mindset through a willingness to learn and a sense of curiosity for various other tasks.
Greets and checks-in members and guests to create an inclusive space that fosters a sense of belonging.
Pro-actively educates customers on gym amenities, member benefits and promotions; successfully guides customers to best-fit membership, program, or pass options in service of driving community growth and meeting gym targets. Takes ownership of role in helping gym meet targets and role-models this to others.
Performs facility upkeep, cleaning, administrative/membership, and project tasks as assigned and/or based on task list for desk team members
Clearly communicates strong knowledge of our retail products and gear, membership and pass options, and programming offerings for climbing, yoga, and fitness.
Delivers belay checks (including lead checks, if able), conduct community and facility checks, and instruct Introduction to Rope Climbing and Bouldering classes.
Manages common and more challenging customer service concerns and scenarios effectively, with professionalism
Able to perform opener/closer duties, ensuring that the space is prepared for the day/the next day
Ability to act as role model to other team members in all aspects of job