Associate Guest Service Representative - Sanford Medical Center - PRN
About The Position
Greets and assists patients, families and visitors in a courteous manner. Possesses outstanding front line customer service and creates a positive first and last impression to patients, families and visitors. Displays extraordinary professionalism and tact during stressful and busy times. Responds to patients with empathy using positive interpersonal skills. Directs patients, family members, visitors and guests to patient hospital departments, clinics and other Sanford locations. Monitors traffic in patient drop off areas. Provides city information to patients and visitors about available lodging and area business. Possesses ability to push a wheelchair and understand the proper use of body mechanics as necessary. Occasionally assists with pushing a patient, family member or visitor in wheelchair to desired areas. Assists healthcare staff in discharging patients. Keeps lobby in reasonable order. Possesses ability to work outside in all kinds of environmental elements. Demonstrates ability to problem solve. Displays ability to use good judgement during unusual circumstances. Displays positive attitude and ability to learn quickly, adapting to change. Strong ability to communicate with patients, family members, visitors and others.
Requirements
- High school diploma or equivalent preferred.
Nice To Haves
- Ability to push a wheelchair and understand the proper use of body mechanics as necessary.
- Ability to work outside in all kinds of environmental elements.
Responsibilities
- Greets and assists patients, families and visitors in a courteous manner.
- Creates a positive first and last impression to patients, families and visitors.
- Displays professionalism and tact during stressful and busy times.
- Responds to patients with empathy using positive interpersonal skills.
- Directs patients, family members, visitors and guests to patient hospital departments, clinics and other Sanford locations.
- Monitors traffic in patient drop off areas.
- Provides city information to patients and visitors about available lodging and area business.
- Assists with pushing a patient, family member or visitor in wheelchair to desired areas.
- Assists healthcare staff in discharging patients.
- Keeps lobby in reasonable order.
- Works outside in all kinds of environmental elements.
- Demonstrates ability to problem solve.
- Uses good judgement during unusual circumstances.
- Displays positive attitude and ability to learn quickly, adapting to change.
- Communicates with patients, family members, visitors and others.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
