Associate Group Director

Flagstar Bank•Melville, LA

1d•Onsite

About The Position

The Associate Group Director will be responsible for building and maintaining strong client relationships for the Private Bank by providing personalized banking products and services. This role involves new client acquisition, client management, and people management/leadership. The Associate Group Director will also perform special projects and ensure adherence to regulatory and compliance policies.

Requirements

College, Vocational or Associates Degree (2 years or equivalent)
Minimum 6+ Years in banking with a focus on relationship management & business development.
Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.)
Strong knowledge of financial products/services, including lending and cash management
Sales & Relationship Management
Customer Service
Communications
Organizational Skills
Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights.
Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.
Local travel to visit clients and prospects required.
Ability to make independent decisions balancing risk

Nice To Haves

Undergraduate Degree (4 years or equivalent) with a major of Accounting, Economics, Finance, or Business Management.
Credit Training

Responsibilities

Assists Group Director in developing opportunities with bank targeted Commercial and High Net Worth prospects through customer referrals, COI referrals, Networking, and other sources.
Maintains regular contact with an active list of prospective clients.
Responsible for ensuring new clients in their respective region fall within the bank’s risk protocol and framework.
Regularly meets with top clients to ensure customer satisfaction & understand/assess for incremental needs.
Determines customers’ financial needs and presents needs-based solutions.
Uses independent judgement and discretion to make decisions on customer related matters within one’s authority.
Escalates matters to Senior Management that are outside the authority of the role.
Effectively partner with key product partners to bring the full strength of Flagstar Commercial & Private Bank to clients and prospects as appropriate.
Responsible for ensuring team members are operating within the bank’s risk protocol and framework.
As applicable, responsible for talent management functions including employment, performance evaluations, staff development/training, disciplinary actions, succession planning and ensuring staff comply with compliance & 1LoD requirements.
Opens and services accounts in accordance with policies, ensures compliance with bank secrecy act, and other regulatory function.
Uses independent judgement and discretion to make decisions.
Responsible for achieving growth targets as assigned by the manager.
Performs special projects, and additional duties and responsibilities as required.
Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.
Accountable to maintain compliance with applicable federal, state and local laws and regulations.