Associate Global Account Operations

Renesas Electronics • Farmington Hills, MI

1d • Hybrid

About The Position

Renesas Electronics is a dynamic, multi-cultural tech company where employees can learn, mentor, and thrive. We are developing technologies for the latest advances in mobile computing, secured connected devices, autonomous driving, smart homes, and factories and more. Our solutions are at the heart of products developed by the major innovators around the world. Join us and be part of what’s next in electronics. For more information about Renesas, please visit Jobs @ Renesas. Our Global Account Operations Team is looking for a talented graduate in business, marketing, finance, or similar field to join our team as a Global Account Operations (GAO) NCG in our Farmington Hills, MI office. The successful candidate will work directly with the Global Account Manager (GAM) and a multinational team of Customer Service Operators worldwide.

Requirements

• Bachelor's Degree in business, marketing, finance, or similar field.
• New College Graduate or maximum of 2 years’ experience in customer service, sales support, or similar role.
• Good team player with the ability to work in teams and cross regions with a proactive approach, consistently delivering high-quality customer service with focus on building relationships and achieving quality results.
• Ability to adapt to change, work across different ERP systems, reports & procedures in a fast-paced environment with a good resilience to stress.
• Strong analytic and quantitative skills, ability to determine trends and propose solutions.
• Advanced command of English both spoken and written. Demonstrating clear and concise written and verbal communication to internal and external stakeholders
• Must be able to work independently and with strong problem-solving skills.
• Strong MS Excel skills along with other MS Office products.

Nice To Haves

• Familiarity with SAP, Model N, Salesforce, or Power BI is an added advantage.

Responsibilities

• Business partner to Global Account Manager (GAM) driving the supply/demand relationship, logistics programs.
• Close collaboration supporting the GAM with continuous forecast validation, forecast and backlog alignment and review of demand changes.
• Global understanding of customer demands, processes, and supply chain needs. Proactively engaging with the customer to understand their global order fulfillment to avoid supply/demand gaps and/or excess.
• Responsible for finding solutions related to delivery escalations from Global accounts and liaises with internal departments (Sales, Planning and Logistics etc.).
• Worldwide allocation handling for specific products and main interface with customer headquarters.
• Representing Renesas at customer meetings, preparing and presenting regular data on supply / demand health and for potential executive level escalations/ meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level