Associate Global Account Operations

Renesas Electronics • Farmington Hills, MI

10h • Hybrid

About The Position

Our Global Account Operations Team is looking for a talented graduate in business, marketing, finance, or similar field to join our team as a Global Account Operations (GAO) NCG in our Farmington Hills, MI office. The successful candidate will work directly with the Global Account Manager (GAM) and a multinational team of Customer Service Operators worldwide.

Requirements

• Bachelor's Degree in business, marketing, finance, or similar field.
• New College Graduate or maximum of 2 years’ experience in customer service, sales support, or similar role.
• Good team player with the ability to work in teams and cross regions with a proactive approach, consistently delivering high-quality customer service with focus on building relationships and achieving quality results.
• Ability to adapt to change, work across different ERP systems, reports & procedures in a fast-paced environment with a good resilience to stress.
• Strong analytic and quantitative skills, ability to determine trends and propose solutions.
• Advanced command of English both spoken and written. Demonstrating clear and concise written and verbal communication to internal and external stakeholders
• Must be able to work independently and with strong problem-solving skills.
• Strong MS Excel skills along with other MS Office products.

Nice To Haves

• Familiarity with SAP, Model N, Salesforce, or Power BI is an added advantage.

Responsibilities

• Business partner to Global Account Manager (GAM) driving the supply/demand relationship, logistics programs.
• Close collaboration supporting the GAM with continuous forecast validation, forecast and backlog alignment and review of demand changes.
• Global understanding of customer demands, processes, and supply chain needs. Proactively engaging with the customer to understand their global order fulfillment to avoid supply/demand gaps and/or excess.
• Responsible for finding solutions related to delivery escalations from Global accounts and liaises with internal departments (Sales, Planning and Logistics etc.).
• Worldwide allocation handling for specific products and main interface with customer headquarters.
• Representing Renesas at customer meetings, preparing and presenting regular data on supply / demand health and for potential executive level escalations/ meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level