Associate Financial Services Representative Hybrid- FlexStaff

Northwell Health

11d•Hybrid

About The Position

This position has a target start date of 9/21/26. Training hours are Monday-Friday 9:00am-5:00pm for 8-10 weeks. After training, the schedule is one day in the office from 10:00am-6:00pm (Tuesday or Wednesday), with Monday, Thursday, and Friday being remote. If a scheduled in-office day is missed, it will need to be made up on a Thursday or Monday. The Associate Financial Services Representative will be an exceptionally customer-focused individual who will provide information, fulfill customer needs, and tailor services to create an easy and seamless servicing experience.

Requirements

High School Diploma or equivalent required
0-1 years relevant experience preferred.

Nice To Haves

Associate’s Degree or equivalent combination of education and related experience preferred

Responsibilities

Assists in the verification of insurance benefits for services prior to admission
Obtains timely pre-authorization for all outpatient and inpatient services
Create flawless experiences for our customers by addressing customer inquiries and resolving service issues that include but are not limited to: researching and analyzing accounts receivable and outstanding balances, negotiating and advising on the collection of overdue bills and payment plans, collecting overdue payments, understanding financial assistance offerings, managing and resolving customer disputes
Helps in coordinating inpatient billing
Provides support for all finance issues and ensures that activities occur in compliance with appropriate regulations and contractual obligations
Assists in patient billing and maintaining pertinent records as required for maintenance of certification
Helps in coordinating with nursing staff in planning and organizing program activities
Majority of contact is internal and/or customer service oriented
Work and tasks are most often routine, structured and transactional in nature; work requires minimal variance from guidelines and procedures
Makes routine decisions regarding assigned task within defined parameters, often limited and confined to on-going matters
Elevates questions, problems and significant challenges to more senior team members for direction or subject matter expertise
Prioritizes basic tasks; priorities typically guided by standard practices or by others
Ensures timely and accurate performance of responsibilities for a single area or group of closely related tasks
Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.